Password Reset via Chatbot
Password Reset via Chatbot Incident
Details
| ID | Password Reset via Chatbot |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.8.0 |
Layout Structure
Legacy Summary 0 sections
No sections defined.
Incident Info 7 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Team Members
Timeline Information
| Field ID | Position |
|---|---|
| occurred | Col 0-1, Height: 22 |
| dbotmodified | Col 0-1, Height: 22 |
| dbotduedate | Col 0-2, Height: 22 |
| dbotcreated | Col 1-2, Height: 22 |
| dbotclosed | Col 1-2, Height: 22 |
Closing Information
| Field ID | Position |
|---|---|
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 2-4, Height: 22 |
| closenotes | Col 4-6, Height: 44 |
Password Reset Information 5 sections
User Information
Information about the user who initiated the password reset request, as retrieved from Active Directory or Okta.
Approval Information
Information about the approval process for the password reset. The *approval status* can be one of the following: 1. Not required 2. Required, but could not be obtained 3. Awaiting approval 4. Disapproved 5. Approved
| Field ID | Position |
|---|---|
| approvalstatus | Col 0-2, Height: 53 |
| approver | Col 0-2, Height: 53 |
Reset Status
Information about the password reset process.
| Field ID | Position |
|---|---|
| passwordresetsuccessfully | Col 0-2, Height: 53 |
| emailsentsuccessfully | Col 0-2, Height: 53 |
| errormessage | Col 0-2, Height: 106 |
Request Information
The user who asked for the password reset, and their exact request message.
| Field ID | Position |
|---|---|
| reporteremailaddress | Col 0-2, Height: 53 |
| description | Col 0-2, Height: 22 |
Verification Information
Information about the method and status of the 2-Factor Authentication of the user. The *Verification Status* can be one of the following: 1. Required 2. Not Required 3. In Progress 4. Verified 5. Failed To Verify
| Field ID | Position |
|---|---|
| verificationmethod | Col 0-2, Height: 22 |
| verificationstatus | Col 0-2, Height: 22 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.
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