ServiceNow SIR Incident

ServiceNow Incident

Details

IDServiceNow SIR Incident
Groupincident
Version-1
From Version6.0.0

Layout Structure

SIR Incident Info 12 sections

Case Details

Field IDPosition
type Col 0-2, Height: 22
severity Col 0-2, Height: 22
dbotsource Col 0-2, Height: 22
sourcebrand Col 0-2, Height: 22
sourceinstance Col 0-2, Height: 22
playbookid Col 0-2, Height: 22
owner Col 0-2, Height: 22

Notes

Work Plan

Linked Incidents

Child Incidents

Evidence

Team Members

Indicators

Timeline Information

Field IDPosition
occurred Col 0-1, Height: 53
dbotmodified Col 0-1, Height: 53
dbotduedate Col 0-1, Height: 53
dbotcreated Col 1-2, Height: 53
dbotclosed Col 1-2, Height: 53
servicenowduedate Col 1-2, Height: 53

Closing Information

Field IDPosition
dbotclosed Col 0-2, Height: 22
closereason Col 0-2, Height: 22
closenotes Col 0-2, Height: 44

Investigation Data

Field IDPosition
details Col 0-2, Height: 22

SIR Incident Info

Field IDPosition
ticketnumber Col 0-2, Height: 22
caller Col 0-2, Height: 22
ticketopeneddate Col 0-2, Height: 22
ticketcloseddate Col 0-2, Height: 22
servicenowsircategory Col 0-2, Height: 22
servicenowsirstate Col 0-2, Height: 22
servicenowurgency Col 0-2, Height: 22
servicenowticketid Col 0-2, Height: 22
ServiceNow SIR Incident 8 sections

SIR Incident Status

Field IDPosition
ticketnumber Col 0-2, Height: 22
servicenowpriority Col 0-2, Height: 22
servicenowurgency Col 0-2, Height: 22
servicenowimpact Col 0-2, Height: 22
servicenowsirstate Col 0-2, Height: 22
servicenowattackvector Col 0-2, Height: 22

SIR Incident Handling

Field IDPosition
servicenowduedate Col 0-2, Height: 22
servicenownotify Col 0-2, Height: 22
escalation Col 0-2, Height: 22

SIR Incident Closing Information

Field IDPosition
closenotes Col 0-2, Height: 44
ticketcloseddate Col 0-2, Height: 22
servicenowresolvedtime Col 0-2, Height: 22

ServiceNow SIR Incident Status

Attachments

Field IDPosition
incident_attachment Col 0-2, Height: 53

SIR Incident Info

Field IDPosition
servicenowassignedto Col 0-2, Height: 22
servicenowsircategory Col 0-2, Height: 22
servicenowcategory Col 0-2, Height: 22
subcategory Col 0-2, Height: 22
assignmentgroup Col 0-2, Height: 22
ticketopeneddate Col 0-2, Height: 22

ServiceNow Comments and Work Notes

New Section

Field IDPosition
Col 0-2, Height: 44
Col 0-2, Height: 22
War Room 0 sections

No sections defined.

Work Plan 0 sections

No sections defined.

Evidence Board 0 sections

No sections defined.

Related Incidents 0 sections

No sections defined.

Canvas 0 sections

No sections defined.

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}