Assign Active Incidents to Next Shift V2

This playbook reassigns Active Incidents to the current users on call. It requires shift management to be set up. The playbook can be run as a job a few minutes after the scheduled shift change time. You can update the playbook input with a different search query, if required. Will branch if there are no incidents that match the query and no users on call. Cases will not be assigned to users that defined OOO (by OutOfOffice automation).

Shift Management · 9 tasks · 1 input · 0 outputs

Inputs

  • IncidentSearchQuery — Query for the incidents to reassign. Incidents need to be active. It will not reassign pending incidents.

Commands used

getUsers

Flowchart

yes yes Start Start Search for Incidents - SearchIncidentsV2 Search for Incidents SearchIncidentsV2 Are there open incidents? Are there open incidents? Assign Incidents to next shift - AssignToNextShiftOOO Assign Incidents to next ... AssignToNextShiftOOO Get Users on Call - getUsers Get Users on Call getUsers Are there users on call? Are there users on call? Set open incidents to layout - SetGridField Set open incidents to la... SetGridField Done Done Search for Incidents - SearchIncidentsV2 Search for Incidents SearchIncidentsV2