DeDup incidents Deprecated Hidden

Deprecated. Check for duplicate incidents for the current incident, and close it if any duplicate has found.

Deprecated Content (Deprecated) · 5 tasks · 5 inputs · 1 output

Inputs

  • similarIncidentKeys — Identical incident keys
  • similarLabels — Identical\Similar labels keys. You allow difference in X words between labels. For example, the input: Email\subject:2,Email\from Will demand: 1. Email\from to be identical 2. Email\subject to be similar with 2 max words difference
  • similarContextKeys — Identical\Similar context keys. You allow difference in X words between values.
  • similarCustomFields — Identical\Similar custom fields. You allow difference in X words between values.
  • hoursBack — Check incidents within X hours back.

Outputs

  • isSimilarIncidentFound — Is similar incident found? (true\false)

Flowchart

yes Start Start Find duplicate incidents - FindSimilarIncidents Find duplicate incidents FindSimilarIncidents Close as duplicate - CloseInvestigationAsDuplicate Close as duplicate CloseInvestigationAsDuplicate Is duplicate incident found? Is duplicate incident found? Done Done