DeDup incidents Deprecated Hidden

Deprecated. Check for duplicate incidents for the current incident, and close it if any duplicate has found.

Deprecated Content (Deprecated) · 5 tasks · 5 inputs · 1 output

Details

ID	`close_incident_if_duplicate_found`
From Version	5.0.0
Tasks	5

README

DEPRECATED. Checks for duplicate incidents for the current incident, and close it if any duplicate has found.

Dependencies

This playbook uses the following sub-playbooks, integrations, and scripts.

Sub-playbooks

This playbook does not use any sub-playbooks.

Integrations

This playbook does not use any integrations.

Scripts

CloseInvestigationAsDuplicate
FindSimilarIncidents

Commands

This playbook does not use any commands.

Playbook Inputs

Name	Description	Default Value	Required
similarIncidentKeys	The identical incident keys.	-	Optional
similarLabels	The identical similar labels keys. You allow difference in X words between labels. For example, the input: Email\subject:2,Email\from Will demand: 1. Email\from to be identical 2. Email\subject to be similar with 2 max words difference	-	Optional
similarContextKeys	Identical Similar context keys. You allow difference in X words between values.	-	Optional
similarCustomFields	Identical Similar custom fields. You allow difference in X words between values.	-	Optional
hoursBack	Checks incidents within X hours back.	24	Optional

Playbook Outputs

Path	Description	Type
isSimilarIncidentFound	Whether the similar incident was found. Must be, “true” or “false”.	unknown

Playbook Image

DeDup_incidents

Inputs

similarIncidentKeys — Identical incident keys
similarLabels — Identical\Similar labels keys. You allow difference in X words between labels. For example, the input: Email\subject:2,Email\from Will demand: 1. Email\from to be identical 2. Email\subject to be similar with 2 max words difference
similarContextKeys — Identical\Similar context keys. You allow difference in X words between values.
similarCustomFields — Identical\Similar custom fields. You allow difference in X words between values.
hoursBack — Check incidents within X hours back.

Outputs

isSimilarIncidentFound — Is similar incident found? (true\false)

Flowchart

Source

playbook-DeDup_incidents.yml playbook-DeDup_incidents_-_ML.yml playbook-DeDup_incidents_-_ML_README.md

Download History Raw

id: close_incident_if_duplicate_found
version: -1
name: DeDup incidents
fromversion: "5.0.0"
description: |
  Deprecated. Check for duplicate incidents for the current incident, and close it if any duplicate has found.
starttaskid: "0"
hidden: true
tasks:
  "0":
    id: "0"
    taskid: 0c9fa614-e05a-4144-8e40-6b736392a16a
    type: start
    task:
      id: 0c9fa614-e05a-4144-8e40-6b736392a16a
      version: -1
      name: ""
      description: ""
      iscommand: false
      brand: ""
    nexttasks:
      '#none#':
      - "2"
    separatecontext: false
    view: |-
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  "2":
    id: "2"
    taskid: 6c68450d-d32f-4a07-8978-8df36190ada6
    type: regular
    task:
      id: 6c68450d-d32f-4a07-8978-8df36190ada6
      version: -1
      name: Find duplicate incidents
      description: Find duplicate incidents for the current incident.
      scriptName: FindSimilarIncidents
      type: regular
      iscommand: false
      brand: ""
    nexttasks:
      '#none#':
      - "4"
    scriptarguments:
      hoursBack:
        simple: ${inputs.hoursBack}
      ignoreClosedIncidents:
        simple: "no"
      ignoreMissingKeys: {}
      maxNumberOfIncidents: {}
      minimumContextKeysToCompare: {}
      minimumCustomFieldsToCompare: {}
      minimumLabelsKeysToCompare: {}
      minimumNumberOfKeysToCompare: {}
      similarContextKeys:
        simple: ${inputs.similarContextKeys}
      similarCustomFields:
        simple: ${inputs.similarCustomFields}
      similarIncidentKeys:
        simple: ${inputs.similarIncidentKeys}
      similarLabelsKeys:
        simple: ${inputs.similarLabels}
    separatecontext: false
    view: |-
      {
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          "y": 194
        }
      }
  "3":
    id: "3"
    taskid: bced6173-64c6-457c-85bd-2adf6be16c4c
    type: regular
    task:
      id: bced6173-64c6-457c-85bd-2adf6be16c4c
      version: -1
      name: Close as duplicate
      description: Close the current investigation as duplicate.
      scriptName: CloseInvestigationAsDuplicate
      type: regular
      iscommand: false
      brand: ""
    nexttasks:
      '#none#':
      - "5"
    scriptarguments:
      duplicateId:
        simple: ${similarIncident.rawId}
    separatecontext: false
    view: |-
      {
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          "x": 50,
          "y": 545
        }
      }
  "4":
    id: "4"
    taskid: e1952276-e1b2-4748-8198-9bc500d5c504
    type: condition
    task:
      id: e1952276-e1b2-4748-8198-9bc500d5c504
      version: -1
      name: Is duplicate incident found?
      description: Check if there is any duplicate incident found.
      type: condition
      iscommand: false
      brand: ""
    nexttasks:
      '#default#':
      - "5"
      "yes":
      - "3"
    separatecontext: false
    conditions:
    - label: "yes"
      condition:
      - - operator: isTrue
          left:
            value:
              simple: isSimilarIncidentFound
            iscontext: true
    view: |-
      {
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    note: false
  "5":
    id: "5"
    taskid: 813eba13-6ed9-4050-8d77-f9c3e0a3d07c
    type: title
    task:
      id: 813eba13-6ed9-4050-8d77-f9c3e0a3d07c
      version: -1
      name: Done
      description: ""
      type: title
      iscommand: false
      brand: ""
    separatecontext: false
    view: |-
      {
        "position": {
          "x": 162.5,
          "y": 720
        }
      }
view: |-
  {
    "linkLabelsPosition": {},
    "paper": {
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  }
inputs:
- key: similarIncidentKeys
  value: {}
  required: false
  description: Identical incident keys
- key: similarLabels
  value: {}
  required: false
  description: "Identical\\Similar labels keys.\nYou allow difference in X words between labels. For example, the input:\nEmail\\subject:2,Email\\from\nWill demand:\n1. Email\\from to be identical \n2. Email\\subject to be similar with 2 max words difference\n"
- key: similarContextKeys
  value: {}
  required: false
  description: "Identical\\Similar context keys.\nYou allow difference in X words between values. "
- key: similarCustomFields
  value: {}
  required: false
  description: |-
    Identical\Similar custom fields.
    You allow difference in X words between values.
- key: hoursBack
  value:
    simple: "24"
  required: false
  description: Check incidents within X hours back.
outputs:
- contextPath: isSimilarIncidentFound
  description: Is similar incident found? (true\false)
tests:
- No tests
deprecated: true