Late Incidents
All the incidents that passed their SLA due date and the incidents that are at risk to soon pass their SLA.
Common Reports PDF
Details
| ID | lateIncidentsReport |
|---|---|
| Format | |
| Orientation | portrait |
| Recurrent | No |
| From Version | 5.0.0 |
| Created By | DBot |
Sections (14)
- Section 1 · header
- Section 2 · date
- Section 3 · placeholder
- Section 4 · divider
- Section 5 · text
- Section 6 · text
- Section 7 · chart
- Section 8 · chart
- Section 9 · text
- Section 10 · text
- Section 11 · chart
- Section 12 · chart
- Section 13 · header
- Section 14 · table
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"string", "value": "Critical" }, "incident.created": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "incident.occurred": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "incident.closed": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "incident.activated": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "incident.dueDate": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "incident.reminder": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "investigation.status.0": { "type": "string", "value": "Active" }, "investigation.status.1": { "type": "string", "value": "Done" }, "investigation.type.0": { "type": "string", "value": "Standard" }, "investigation.type.1": { "type": "string", "value": "Restricted" }, "investigation.type.9": { "type": "string", "value": "Playground" }, "investigation.created": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "investigation.closed": { "type": "date", "value": "Mon, 02 Jan 2006 15:04:05 MST" }, "investigation.openDuration": { "type": "duration" }, "incident.openDuration": { "type": "duration" } }, "sections": [ { "type": "header", "data": "Late Incidents", "layout": { "rowPos": 1, "columnPos": 1, "style": { "textAlign": "left", "fontSize": 28 } } }, { "type": "date", "layout": { "rowPos": 2, "columnPos": 1, "style": { "textAlign": "left", "color": "gray", "fontSize": 13, "fontStyle": "italic", "marginBottom:": 12 }, "format": "MMMM Do YYYY, h:mm:ss a z", "useCurrentTime": true } }, { "type": "placeholder", "query": { "type": "incident", "filter": { "notStatus": [ 2, 3 ], "andOp": true, "totalOnly": true, "period": { "by": "day", "toValue": 0, "field": "dueDate" } } }, "data": "Total late incidents: {0}", "layout": { "rowPos": 3, "columnPos": 1, "style": { "textAlign": "left", "fontSize": 18 } } }, { "type": "divider", "layout": { "rowPos": 4, "style": { } } }, { "type": "text", "data": "Severity", "layout": { "rowPos": 5, "columnPos": 1, "style": { "textAlign": "left", "fontSize": 16, "fontWeight": "bold" } } }, { "type": "text", "data": "Type", "layout": { "rowPos": 5, "columnPos": 2, "style": { "textAlign": "left", "fontSize": 16, "fontWeight": "bold" } } }, { "type": "chart", "query": { "type": "incident", "groupBy": [ "severity" ], "filter": { "notStatus": [ 2, 3 ], "andOp": true, "totalOnly": false, "period": { "by": "day", "toValue": 0, "field": "dueDate" } } }, "layout": { "rowPos": 6, "columnPos": 1, "chartType": "pie", "style": { "textAlign": "left", "fontSize": 12, "marginTop": -10 }, "dimensions": { "width": 300, "height": 220 }, "chartProperties": { "cy": 75, "cx": 155, "startAngle": 90, "endAngle": -270, "outerRadius": 60, "innerRadius": 40, "labelLine": false, "label": { "offsetRadius": 10 } }, "legendStyle": { "align": "left", "layout": "vertical", "verticalAlign": "top", "iconSize": 10 }, "legend": [ { "name": "Critical", "fill": "#8d070a" }, { "name": "High", "fill": "#D00a00" }, { "name": "Medium", "fill": "#cb4a00" }, { "name": "Low", "fill": "#267634" }, { "name": "Informational", "fill": "#4357b8" }, { "name": "Unknown", "fill": "#999999" } ] } }, { "type": "chart", "query": { "type": "incident", "groupBy": [ "type" ], "filter": { "notStatus": [ 2, 3 ], "andOp": true, "totalOnly": false, "period": { "by": "day", "toValue": 0, "field": "dueDate" } } }, "layout": { "rowPos": 6, "columnPos": 2, "chartType": "pie", "style": { "textAlign": "left", "fontSize": 12 }, "dimensions": { "width": 300, "height": 220 }, "chartProperties": { "cy": 75, "startAngle": 90, "endAngle": -270, "outerRadius": 60, "innerRadius": 40, "labelLine": false, "label": { "offsetRadius": 10 } }, "legendStyle": { "align": "left", "layout": "vertical", "verticalAlign": "top", "iconSize": 10 }, "sortBy": { "values": [ "value", "name" ], "orders": [ "desc", "asc" ] }, "legend": [ { "name": "C2Communication", "fill": "#853732" }, { "name": "Unclassified", "fill": "#3aabe8" }, { "name": 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