ServiceNowCreateIncident

This script is used to wrap the generic create-record command in ServiceNow. You can add fields that you want to create the record with as script arguments or in the code and work with the records easily.

python · ServiceNow

Details

ID	`ServiceNowCreateIncident`
Language	python
From Version	5.0.0
Docker Image	`demisto/python3:3.12.13.10116658`
Tags	servicenow servicenow v2

README

Wraps the generic create-record command in ServiceNow. Fields can be added that create the record with a script argument or in the code and work with the records.

Script Data

Name	Description
Script Type	python
Tags	servicenow

Dependencies

This script uses the following commands and scripts.

servicenow-query-table
servicenow-create-record

Inputs

Argument Name	Description
severity	The incident severity.
assignee	The incident assignee name. For example, “John Smith”.
description	The incident description.
assigned_group	The incident assigned group name. For example, “Incident Management Group”.

Outputs

Path	Description	Type
ServiceNow.Incident.ID	The ID of the incident.	string
ServiceNow.Incident.Number	The number of the incident.	string

Source

ServiceNowCreateIncident.py ServiceNowCreateIncident_test.py ServiceNowCreateIncident.yml

Download History Raw

args:
- name: severity
  auto: PREDEFINED
  predefined:
  - 1 - High
  - 2 - Medium
  - 3 - Low
  description: Incident severity.
- name: assignee
  description: Incident assigne name (e.g John Smith).
- name: description
  required: true
  description: Incident description.
- name: assigned_group
  description: Incident assigned group name (e.g Incident Management Group).
commonfields:
  id: ServiceNowCreateIncident
  version: -1
name: ServiceNowCreateIncident
comment: |-
  This script is used to wrap the generic create-record command in ServiceNow.
  You can add fields that you want to create the record with as script arguments or in the
  code and work with the records easily.
outputs:
- contextPath: ServiceNow.Incident.ID
  description: Incident ID.
  type: string
- contextPath: ServiceNow.Incident.Number
  description: Incident number.
  type: string
enabled: true
script: '-'
scripttarget: 0
tags:
- servicenow
- servicenow v2
type: python
subtype: python3
dependson:
  must:
  - servicenow-create-record
  - servicenow-query-table
tests:
- No test - Hibernating instance
fromversion: 5.0.0
dockerimage: demisto/python3:3.12.13.10116658
skipprepare:
- script-name-incident-to-alert