ServiceNowTroubleshoot
Troubleshot ServiceNow v2 integration by displaying health information of enabled instances and old and active incidents of disabled instances.
python · ServiceNow
Details
| ID | ServiceNowTroubleshoot |
|---|---|
| Language | python |
| From Version | 6.1.0 |
| Docker Image | demisto/python3:3.12.13.10116658 |
| Tags | servicenow servicenow v2 |
README
Troubleshoot ServiceNow v2 integration by displaying health information.
Script Data
| Name | Description |
|---|---|
| Script Type | python |
| Tags | ServiceNow,ServiceNowv2 |
| Cortex XSOAR Version | 3.5.0+ |
Inputs
None
Outputs
Open Instances Health Information
| Instance Name | Last Pull Time | Number of Incidents Pulled | Open Incidents 30 days | Total Open Incidents 30 days | Query | Size In Bytes |
|---|---|---|---|---|---|---|
| ServiceNow_v2_instance_1 | 2025-01-28T12:29:45.140651734Z | 1 | ServiceNow Incident INC001111, ServiceNow Incident INC002222 | stateNOT IN6,7 | 3083 |
Closed instances with open incidents
| Instance Name | Incidents | Total |
|---|---|---|
| ServiceNow_v2_instance_disabled | ServiceNow Incident INC001111 | 1 |
Example
args: [] comment: "Troubleshot ServiceNow v2 integration by displaying health information of enabled instances and old and active incidents of disabled instances." commonfields: id: ServiceNowTroubleshoot version: -1 enabled: false name: ServiceNowTroubleshoot outputs: [] script: '-' system: false tags: - servicenow - servicenow v2 timeout: '0' type: python subtype: python3 dockerimage: demisto/python3:3.12.13.10116658 fromversion: 6.1.0 marketplaces: - xsoar - marketplacev2 - platform tests: - No tests