ServiceNowUpdateIncident

This script is used to wrap the generic update-record command in ServiceNow. You can add fields that you want to update the record with as script arguments or in the code and work with the records easily.

python · ServiceNow

Details

ID	`ServiceNowUpdateIncident`
Language	python
From Version	5.0.0
Docker Image	`demisto/python3:3.12.13.10116658`
Tags	servicenow servicenow v2

README

Wraps the generic update-record command in ServiceNow. Fields can be added that update the record with as script arguments or in the code and work with the records easily.

Script Data

Name	Description
Script Type	python
Tags	servicenow

Dependencies

This script uses the following commands and scripts.

servicenow-query-table
servicenow-update-record

Inputs

Argument Name	Description
severity	The severity of the incident.
assignee	The assignee name of the incident. For example, “John Smith”.
description	The description of the incident.
assigned_group	The assigned group name of the incident. For example, “Incident Management Group”.
id	The incident ID to update.
number	The incident number to update.
query	The query to use.

Outputs

Path	Description	Type
ServiceNow.Incident.ID	The ID of the incident.	string
ServiceNow.Incident.Number	The number of the incident.	string

Source

ServiceNowUpdateIncident.py ServiceNowUpdateIncident_test.py ServiceNowUpdateIncident.yml

Download History Raw

args:
- auto: PREDEFINED
  description: Incident severity.
  name: severity
  predefined:
  - 1 - High
  - 2 - Medium
  - 3 - Low
- description: Incident assigne name (e.g John Smith).
  name: assignee
- description: Incident description.
  name: description
- description: Incident assigned group name (e.g Incident Management Group).
  name: assigned_group
- description: Incident ID to update.
  name: id
- description: Incident number to update.
  name: number
- description: 'Query to use.'
  name: query
comment: |-
  This script is used to wrap the generic update-record command in ServiceNow.
  You can add fields that you want to update the record with as script arguments or in the
  code and work with the records easily.
commonfields:
  id: ServiceNowUpdateIncident
  version: -1
enabled: true
name: ServiceNowUpdateIncident
outputs:
- contextPath: ServiceNow.Incident.ID
  description: Incident ID.
  type: string
- contextPath: ServiceNow.Incident.Number
  description: Incident number.
  type: string
script: '-'
tags:
- servicenow
- servicenow v2
timeout: '0'
type: python
subtype: python3
dependson:
  must:
  - servicenow-update-record
  - servicenow-query-table
tests:
- No test - Hibernating instance
fromversion: 5.0.0
dockerimage: demisto/python3:3.12.13.10116658
skipprepare:
- script-name-incident-to-alert