TimersOnOwnerChange

Stops the "Time To Assignment" timer once an owner is assigned to the Incident Starts the "Remediation SLA' timer once an owner is assigned to the Incident.

python · CaseManagement-Generic

Details

ID	`TimersOnOwnerChange`
Language	python
From Version	5.0.0
Docker Image	`demisto/python3:3.12.13.11879924`
Tags	field-change-triggered

README

Stops the “Time To Assignment” timer once an owner is assigned to the Incident
Starts the “Remediation SLA’ timer once an owner is assigned to the Incident

Script Data

Name	Description
Script Type	python3
Tags	field-change-triggered
Cortex XSOAR Version	5.0.0

Inputs

Argument Name	Description
old	The old value of the changed field
new	The new value of the changed field

Outputs

There are no outputs for this script.

Source

TimersOnOwnerChange.py TimersOnOwnerChange.yml

Download History Raw

args:
- description: The old value of the changed field.
  name: old
- description: The new value of the changed field.
  name: new
comment: |-
  Stops the "Time To Assignment" timer once an owner is assigned to the Incident
  Starts the "Remediation SLA' timer once an owner is assigned to the Incident.
commonfields:
  id: TimersOnOwnerChange
  version: -1
dockerimage: demisto/python3:3.12.13.11879924
enabled: true
name: TimersOnOwnerChange
runas: DBotWeakRole
script: ''
scripttarget: 0
subtype: python3
tags:
- field-change-triggered
type: python
fromversion: 5.0.0
tests:
- No test