iot-security-check-servicenow

Close the XSOAR incident if the IoT ServiceNow ticket was closed. This command should be run in a Job.

Details

ID	`iot-security-check-servicenow`
Language	python
From Version	5.0.0
Docker Image	`demisto/python3:3.12.13.10116658`
Tags	iot

README

Close the XSOAR incident if the IoT ServiceNow ticket was closed. This command should be run in a Job.

Script Data

Name	Description
Script Type	python3
Tags	iot
Cortex XSOAR Version	5.5.0

This script is run by a playbook ‘iot-check-service-playbook’, that is run by a recurring XSOAR job.

First of all, we are looping all the open XSOAR incidents based on two incident types:
“IoT Alert” and “IoT Vulnerability”

Then we are only interested of the ones with a customized instance field: ServiceNow table name, that tells us a
corresponding ServiceNow ticket was created. Looping each one of this incident, and query ServiceNow for the ticket
status. If the status is “Closed”, we are closing the XSOAR incident.

Used In

This script is used in the following playbooks and scripts.

PANW IoT ServiceNow Tickets Check

Inputs

There are no inputs for this script.

Outputs

There are no outputs for this script.

Source

iot_check_servicenow.py iot_check_servicenow_test.py iot_check_servicenow.yml iot_check_servicenow_description.md

Download History Raw

## iot-security-check-servicenow Script

This script is run by 'iot-check-service-playbook', which is triggered by a recurring XSOAR job.

It goes through all the open XSOAR incidents based on two incident types:
"IoT Alert" and "IoT Vulnerability". It searches for the ones with a customized instance field: ServiceNow table name, which tells us if a
corresponding ServiceNow ticket was created. 

It then loops through each one of these incidents, and queries ServiceNow for the ticket
status. If the status is "Closed" in ServiceNow, the script closes the XSOAR incident.