BMC ITSM Incoming Mapper

BMC Helix ITSM Mapper (In)

Details

IDBMC ITSM Incoming Mapper
Typemapping-incoming
Version-1
From Version6.2.0
Default Incident Type
FeedNo
{
    "description": "",
    "feed": false,
    "id": "BMC ITSM Incoming Mapper",
    "mapping": {
        "BMC Change-Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "BmcITSM Display ID": {
                    "simple": "DisplayID"
                },
                "BmcITSM Impact": {
                    "simple": "Impact"
                },
                "BmcITSM Reason For Change": {
                    "simple": "ReasonForChange"
                },
                "BmcITSM Request ID": {
                    "simple": "RequestID"
                },
                "BmcITSM Risk Level": {
                    "simple": "RiskLevel"
                },
                "BmcITSM Status Reason": {
                    "simple": "StatusReason"
                },
                "BmcITSM Sub-Type": {
                    "simple": "SubType"
                },
                "BmcITSM Submitter": {
                    "simple": "Submitter"
                }
            }
        },
        "BMC Incident": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "BmcITSM Contact Sensitivity": {
                    "simple": "ContactSensitivity"
                },
                "BmcITSM Display ID": {
                    "simple": "DisplayID"
                },
                "BmcITSM Impact": {
                    "simple": "Impact"
                },
                "BmcITSM Request ID": {
                    "simple": "RequestID"
                },
                "BmcITSM Status Reason": {
                    "simple": "StatusReason"
                },
                "BmcITSM Sub-Type": {
                    "simple": "SubType"
                },
                "BmcITSM Submitter": {
                    "simple": "Submitter"
                },
                "BmcITSM VIP Flag": {
                    "simple": "VIP"
                },
                "Bmc Contact Sensitivity": {
                    "simple": "ContactSensitivity"
                },
                "Bmc Display ID": {
                    "simple": "DisplayID"
                },
                "Bmc Impact": {
                    "simple": "Impact"
                },
                "Bmc Request ID": {
                    "simple": "RequestID"
                },
                "Bmc Status Reason": {
                    "simple": "StatusReason"
                },
                "Bmc Sub-Type": {
                    "simple": "SubType"
                },
                "Bmc Submitter": {
                    "simple": "Submitter"
                },
                "Bmc VIP Flag": {
                    "simple": "VIP"
                },
                "Bmc Assignee": {
                    "simple": "Assignee"
                },
                "Bmc Customer": {
                    "simple": "Customer"
                },
                "Bmc Reason For Change": {
                    "simple": "ReasonForChange"
                },
                "Bmc Requester": {
                    "simple": "Requester"
                },
                "Bmc Risk Level": {
                    "simple": "RiskLevel"
                },
                "BmcITSM Assignee": {
                    "simple": "Assignee"
                },
                "BmcITSM Customer": {
                    "simple": "Customer"
                },
                "BmcITSM Reason For Change": {
                    "simple": "ReasonForChange"
                },
                "BmcITSM Requester": {
                    "simple": "Requester"
                },
                "BmcITSM Risk Level": {
                    "simple": "RiskLevel"
                }
            }
        },
        "BMC Problem Investigation incident": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "BmcITSM Display ID": {
                    "simple": "DisplayID"
                },
                "BmcITSM Impact": {
                    "simple": "Impact"
                },
                "BmcITSM Request ID": {
                    "simple": "RequestID"
                },
                "BmcITSM Status Reason": {
                    "simple": "StatusReason"
                },
                "BmcITSM Sub-Type": {
                    "simple": "SubType"
                },
                "BmcITSM Submitter": {
                    "simple": "Submitter"
                }
            }
        },
        "BMC Problem – Known Error": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "BmcITSM Display ID": {
                    "simple": "DisplayID"
                },
                "BmcITSM Impact": {
                    "simple": "Impact"
                },
                "BmcITSM Request ID": {
                    "simple": "RequestID"
                },
                "BmcITSM Status Reason": {
                    "simple": "StatusReason"
                },
                "BmcITSM Sub-Type": {
                    "simple": "SubType"
                },
                "BmcITSM Submitter": {
                    "simple": "Submitter"
                }
            }
        },
        "BMC Service Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "BmcITSM Display ID": {
                    "simple": "DisplayID"
                },
                "BmcITSM Impact": {
                    "simple": "Impact"
                },
                "BmcITSM Request ID": {
                    "simple": "RequestID"
                },
                "BmcITSM Status Reason": {
                    "simple": "StatusReason"
                },
                "BmcITSM Sub-Type": {
                    "simple": "SubType"
                },
                "BmcITSM Submitter": {
                    "simple": "Submitter"
                }
            }
        },
        "BMC Task": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "BmcITSM Display ID": {
                    "simple": "DisplayID"
                },
                "BmcITSM Request ID": {
                    "simple": "RequestID"
                },
                "BmcITSM Status Reason": {
                    "simple": "StatusReason"
                },
                "BmcITSM Sub-Type": {
                    "simple": "SubType"
                },
                "BmcITSM Submitter": {
                    "simple": "Submitter"
                }
            }
        },
        "dbot_classification_incident_type_all": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "BmcITSM Assignee": {
                    "complex": {
                        "filters": [],
                        "root": "Assignee",
                        "transformers": [
							{
								"operator": "ConvertKeysToTableFieldFormat"
							},
							{
								"args": {
									"empty_values": {
										"isContext": false
									},
									"remove_keys": {
										"isContext": false,
										"value": {
											"simple": "true"
										}
									}
								},
								"operator": "RemoveEmpty"
							}
						]
                    }
                },
                "BmcITSM Customer": {
                    "complex": {
                        "filters": [],
                        "root": "Customer",
                        "transformers": [
							{
								"operator": "ConvertKeysToTableFieldFormat"
							},
							{
								"args": {
									"empty_values": {
										"isContext": false
									},
									"remove_keys": {
										"isContext": false,
										"value": {
											"simple": "true"
										}
									}
								},
								"operator": "RemoveEmpty"
							}
						]
                    }
                },
                "BmcITSM Requester": {
                    "complex": {
                        "filters": [],
                        "root": "Requester",
                        "transformers": [
							{
								"operator": "ConvertKeysToTableFieldFormat"
							},
							{
								"args": {
									"empty_values": {
										"isContext": false
									},
									"remove_keys": {
										"isContext": false,
										"value": {
											"simple": "true"
										}
									}
								},
								"operator": "RemoveEmpty"
							}
						]
                    }
                },
                "Description": {
                    "simple": "Summary"
                },
                "Last Modified On": {
                    "simple": "LastModifiedDate"
                },
                "Source Priority": {
                    "simple": "Priority"
                },
                "Source Status": {
                    "simple": "Status"
                },
                "Source Urgency": {
                    "simple": "Urgency"
                },
                "dbotMirrorDirection": {
                    "simple": "mirror_direction"
                },
                "dbotMirrorId": {
                    "simple": "RequestID"
                },
                "dbotMirrorInstance": {
                    "simple": "mirror_instance"
                },
                "details": {
                    "simple": "Details"
                },
                "name": {
                    "simple": "Summary"
                },
                "sourceInstance": {
                    "simple": "InstanceId"
                }
            }
        }
    },
    "name": "BMC ITSM Incoming Mapper",
    "type": "mapping-incoming",
    "version": -1,
    "fromVersion": "6.2.0"
}