BMC ITSM Incoming Mapper
BMC Helix ITSM Mapper (In)
Details
| ID | BMC ITSM Incoming Mapper |
|---|---|
| Type | mapping-incoming |
| Version | -1 |
| From Version | 6.2.0 |
| Default Incident Type | — |
| Feed | No |
{ "description": "", "feed": false, "id": "BMC ITSM Incoming Mapper", "mapping": { "BMC Change-Request": { "dontMapEventToLabels": false, "internalMapping": { "BmcITSM Display ID": { "simple": "DisplayID" }, "BmcITSM Impact": { "simple": "Impact" }, "BmcITSM Reason For Change": { "simple": "ReasonForChange" }, "BmcITSM Request ID": { "simple": "RequestID" }, "BmcITSM Risk Level": { "simple": "RiskLevel" }, "BmcITSM Status Reason": { "simple": "StatusReason" }, "BmcITSM Sub-Type": { "simple": "SubType" }, "BmcITSM Submitter": { "simple": "Submitter" } } }, "BMC Incident": { "dontMapEventToLabels": false, "internalMapping": { "BmcITSM Contact Sensitivity": { "simple": "ContactSensitivity" }, "BmcITSM Display ID": { "simple": "DisplayID" }, "BmcITSM Impact": { "simple": "Impact" }, "BmcITSM Request ID": { "simple": "RequestID" }, "BmcITSM Status Reason": { "simple": "StatusReason" }, "BmcITSM Sub-Type": { "simple": "SubType" }, "BmcITSM Submitter": { "simple": "Submitter" }, "BmcITSM VIP Flag": { "simple": "VIP" }, "Bmc Contact Sensitivity": { "simple": "ContactSensitivity" }, "Bmc Display ID": { "simple": "DisplayID" }, "Bmc Impact": { "simple": "Impact" }, "Bmc Request ID": { "simple": "RequestID" }, "Bmc Status Reason": { "simple": "StatusReason" }, "Bmc Sub-Type": { "simple": "SubType" }, "Bmc Submitter": { "simple": "Submitter" }, "Bmc VIP Flag": { "simple": "VIP" }, "Bmc Assignee": { "simple": "Assignee" }, "Bmc Customer": { "simple": "Customer" }, "Bmc Reason For Change": { "simple": "ReasonForChange" }, "Bmc Requester": { "simple": "Requester" }, "Bmc Risk Level": { "simple": "RiskLevel" }, "BmcITSM Assignee": { "simple": "Assignee" }, "BmcITSM Customer": { "simple": "Customer" }, "BmcITSM Reason For Change": { "simple": "ReasonForChange" }, "BmcITSM Requester": { "simple": "Requester" }, "BmcITSM Risk Level": { "simple": "RiskLevel" } } }, "BMC Problem Investigation incident": { "dontMapEventToLabels": false, "internalMapping": { "BmcITSM Display ID": { "simple": "DisplayID" }, "BmcITSM Impact": { "simple": "Impact" }, "BmcITSM Request ID": { "simple": "RequestID" }, "BmcITSM Status Reason": { "simple": "StatusReason" }, "BmcITSM Sub-Type": { "simple": "SubType" }, "BmcITSM Submitter": { "simple": "Submitter" } } }, "BMC Problem – Known Error": { "dontMapEventToLabels": false, "internalMapping": { "BmcITSM Display ID": { "simple": "DisplayID" }, "BmcITSM Impact": { "simple": "Impact" }, "BmcITSM Request ID": { "simple": "RequestID" }, "BmcITSM Status Reason": { "simple": "StatusReason" }, "BmcITSM Sub-Type": { "simple": "SubType" }, "BmcITSM Submitter": { "simple": "Submitter" } } }, "BMC Service Request": { "dontMapEventToLabels": false, "internalMapping": { "BmcITSM Display ID": { "simple": "DisplayID" }, "BmcITSM Impact": { "simple": "Impact" }, "BmcITSM Request ID": { "simple": "RequestID" }, "BmcITSM Status Reason": { "simple": "StatusReason" }, "BmcITSM Sub-Type": { "simple": "SubType" }, "BmcITSM Submitter": { "simple": "Submitter" } } }, "BMC Task": { "dontMapEventToLabels": false, "internalMapping": { "BmcITSM Display ID": { "simple": "DisplayID" }, "BmcITSM Request ID": { "simple": "RequestID" }, "BmcITSM Status Reason": { "simple": "StatusReason" }, "BmcITSM Sub-Type": { "simple": "SubType" }, "BmcITSM Submitter": { "simple": "Submitter" } } }, "dbot_classification_incident_type_all": { "dontMapEventToLabels": false, "internalMapping": { "BmcITSM Assignee": { "complex": { "filters": [], "root": "Assignee", "transformers": [ { "operator": "ConvertKeysToTableFieldFormat" }, { "args": { "empty_values": { "isContext": false }, "remove_keys": { "isContext": false, "value": { "simple": "true" } } }, "operator": "RemoveEmpty" } ] } }, "BmcITSM Customer": { "complex": { "filters": [], "root": "Customer", "transformers": [ { "operator": "ConvertKeysToTableFieldFormat" }, { "args": { "empty_values": { "isContext": false }, "remove_keys": { "isContext": false, "value": { "simple": "true" } } }, "operator": "RemoveEmpty" } ] } }, "BmcITSM Requester": { "complex": { "filters": [], "root": "Requester", "transformers": [ { "operator": "ConvertKeysToTableFieldFormat" }, { "args": { "empty_values": { "isContext": false }, "remove_keys": { "isContext": false, "value": { "simple": "true" } } }, "operator": "RemoveEmpty" } ] } }, "Description": { "simple": "Summary" }, "Last Modified On": { "simple": "LastModifiedDate" }, "Source Priority": { "simple": "Priority" }, "Source Status": { "simple": "Status" }, "Source Urgency": { "simple": "Urgency" }, "dbotMirrorDirection": { "simple": "mirror_direction" }, "dbotMirrorId": { "simple": "RequestID" }, "dbotMirrorInstance": { "simple": "mirror_instance" }, "details": { "simple": "Details" }, "name": { "simple": "Summary" }, "sourceInstance": { "simple": "InstanceId" } } } }, "name": "BMC ITSM Incoming Mapper", "type": "mapping-incoming", "version": -1, "fromVersion": "6.2.0" }