BMC ITSM Outgoing Mapper

BMC Helix ITSM Mapper (Out)

Details

IDBMC ITSM Outgoing Mapper
Typemapping-outgoing
Version-1
From Version6.2.0
Default Incident Type
FeedNo
{
    "description": "",
    "feed": false,
    "id": "BMC ITSM Outgoing Mapper",
    "mapping": {
        "BMC Change-Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Details": {
                    "simple": "details"
                },
                "Impact": {
                    "simple": "bmcitsmimpact"
                },
                "Priority": {
                    "simple": "sourcepriority"
                },
                "RiskLevel": {
                    "simple": "bmcitsmrisklevel"
                },
                "Status": {
                    "simple": "sourcestatus"
                },
                "StatusReason": {
                    "simple": "bmcitsmstatusreason"
                },
                "Summary": {
                    "simple": "description"
                },
                "Urgency": {
                    "simple": "sourceurgency"
                }
            }
        },
        "BMC Incident": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Details": {
                    "simple": "details"
                },
                "Impact": {
                    "simple": "bmcitsmimpact"
                },
                "Priority": {
                    "simple": "sourcepriority"
                },
                "Status": {
                    "simple": "sourcestatus"
                },
                "StatusReason": {
                    "simple": "bmcitsmstatusreason"
                },
                "Summary": {
                    "simple": "description"
                },
                "Urgency": {
                    "simple": "sourceurgency"
                }
            }
        },
        "BMC Problem Investigation incident": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Details": {
                    "simple": "details"
                },
                "Impact": {
                    "simple": "bmcitsmimpact"
                },
                "Priority": {
                    "simple": "labels.Priority"
                },
                "Status": {
                    "simple": "sourcestatus"
                },
                "StatusReason": {
                    "simple": "bmcitsmstatusreason"
                },
                "Summary": {
                    "simple": "description"
                },
                "Urgency": {
                    "simple": "sourceurgency"
                }
            }
        },
        "BMC Problem – Known Error": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Details": {
                    "simple": "details"
                },
                "Impact": {
                    "simple": "bmcitsmimpact"
                },
                "Priority": {
                    "simple": "sourcepriority"
                },
                "Status": {
                    "simple": "sourcestatus"
                },
                "StatusReason": {
                    "simple": "bmcitsmstatusreason"
                },
                "Summary": {
                    "simple": "description"
                },
                "Urgency": {
                    "simple": "sourceurgency"
                }
            }
        },
        "BMC Service Request": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Details": {
                    "simple": "details"
                },
                "Impact": {
                    "simple": "bmcitsmimpact"
                },
                "Status": {
                    "simple": "sourcestatus"
                },
                "StatusReason": {
                    "simple": "bmcitsmstatusreason"
                },
                "Summary": {
                    "simple": "description"
                },
                "Urgency": {
                    "simple": "sourceurgency"
                }
            }
        },
        "BMC Task": {
            "dontMapEventToLabels": true,
            "internalMapping": {
                "Details": {
                    "simple": "details"
                },
                "Priority": {
                    "simple": "sourcepriority"
                },
                "Status": {
                    "simple": "sourcestatus"
                },
                "StatusReason": {
                    "simple": "bmcitsmstatusreason"
                },
                "Summary": {
                    "simple": "description"
                },
                "Urgency": {
                    "simple": "sourceurgency"
                }
            }
        },
        "dbot_classification_incident_type_all": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "CloseReason": {
                    "simple": "closeNotes"
                }
            }
        }
    },
    "name": "BMC ITSM Outgoing Mapper",
    "type": "mapping-outgoing",
    "version": -1,
    "fromVersion": "6.2.0"
}