QuestKace

Use the Comprehensive Quest KACE solution to Provision, manage, secure, and service all network-connected devices.

Case Management · Quest Kace

Details

IDQuestKace
ProviderQuest Software
CategoryCase Management
From Version5.0.0
Docker Imagedemisto/python3:3.12.13.10116658
Supported ModulesAgentix XSIAM

README

This is the Quest KACE integration.
This integration was integrated and tested with version v10.0.290 of QuestKace

Limitations

For kace-ticket-create and kace-ticket-update, When the queue_id is not the default:
Status,Category,Priority,Impact - values from the option list might cause an error as they correspond to different values.
If a value not from the list will be inserted - This value will pass to the API as is.
e.g. kace-ticket-create status=”Opened” impact=13 Priority=25

Tickets custom fields will not be returned in the kace-tickets-list command and not in fetch incidents due to API limitation.

Custom fields of tickets are represented by their custom number and not but their display name. e.g. For custom field: custom_1 with display name: date, the command should be !kace-ticket-create custom_fields=custom_1=testfromdemisto

Configure QuestKace in Cortex

Parameter Description Required
url Quest KACE URL, in the format: https://company.works.com/ True
credentials Username True
isFetch Fetch incidents False
fetch_time First fetch time range (<number> <time unit>, e.g., 1 hour, 30 minutes) False
fetch_shaping Shaping query parameter for tickets False
fetch_filter Filter for the tickets False
fetch_limit Fetch limit per query False
fetch_queue_id Queue number for fetch query False
incidentType Incident type False
insecure Trust any certificate (not secure) False
proxy Use system proxy settings False

Commands

You can execute these commands from the CLI, as part of an automation, or in a playbook.
After you successfully execute a command, a DBot message appears in the War Room with the command details.

kace-machines-list

Returns a list of all machines in system.

Base Command

kace-machines-list

Input

Argument Name Description Required
limit The maximum number of machines to return. The default value is 50. Optional
custom_filter Filter for the query. Each filter is specified by an optional entity name, a field name, an
operator, and a value. e.g. “title eq test” / “id gt 1 / hd_queue_id in 1;2;3” . Combination of filters is seperated by comma.		 Optional

Context Output

Path Type Description
QuestKace.Machine.ID String ID of machine
QuestKace.Machine.Modified String Last modified date of the machine.
QuestKace.Machine.Created String Created date of the machine in KACE system.
QuestKace.Machine.User String User of the machine.
QuestKace.Machine.Name String Name of the machine.
QuestKace.Machine.IP String IP address of the machine.
QuestKace.Machine.OSName String OS name of the machine.
QuestKace.Machine.OSNumber String Number of operating systems of the machine.
QuestKace.Machine.LastInventory String Last inventory date of the machine.
QuestKace.Machine.LastSync String Last sync date of the machine.
QuestKace.Machine.RamTotal String Total RAM of the machine in bytes.
QuestKace.Machine.RamUsed String Used RAM of the machine.
QuestKace.Machine.RamMax String Maximum RAM of the machine.
QuestKace.Machine.BiosIdentificationCode String BIOS identification code of the machine.
QuestKace.Machine.SoundDevices String Connected sound devices of the machine.
QuestKace.Machine.CdromDevices String Connected CD-ROM devices to the machine.
QuestKace.Machine.VideoControllers String Video controllers of the machine.
QuestKace.Machine.Monitor String Monitor of the machine.
QuestKace.Machine.RegistrySize String Registry size of the machine.
QuestKace.Machine.RegistryMaxSize String Maximum size of the registry of the machine.
QuestKace.Machine.PagefileSize String Size of the page file of the machine.
QuestKace.Machine.PagefileMaxSize String Maximum size of the page file of the machine.
QuestKace.Machine.ManualEntry String Number of manual entries to the machine.

Command Example

!kace-machines-list custom_filter="id gt 1"

Context Example

{
    "QuestKace": {
        "Machine": null
    }
}

Human Readable Output

Quest Kace Machines

No entries.

kace-assets-list

Returns a list of all assets in Quest KACE.

Base Command

kace-assets-list

Input

Argument Name Description Required
limit The maximum number of assets to return. The default value is 50. Optional
custom_filter Filter for the query. Each filter is specified by an optional entity name, a field name, an
operator, and a value. e.g. “title eq test” / “id gt 1 / hd_queue_id in 1;2;3” . Combination of filters is seperated by comma.		 Optional

Context Output

Path Type Description
QuestKace.Asset.ID Number ID of the asset.
QuestKace.Asset.AssetTypeID Number Type ID of the asset.
QuestKace.Asset.Name String Name of the asset.
QuestKace.Asset.AssetDataID Number Data ID of the asset.
QuestKace.Asset.OwnerID Number Owner ID of the asset.
QuestKace.Asset.Modified String Last modified date of the asset.
QuestKace.Asset.Created String Created date of the asset.
QuestKace.Asset.MappedID Number Mapped ID of the asset.
QuestKace.Asset.AssetClassID Number Class ID of the asset.
QuestKace.Asset.Archieve String Archive of the asset.
QuestKace.Asset.AssetStatusID Number Status ID of the asset.
QuestKace.Asset.AssetTypeName String Type name of the asset.

Command Example

!kace-assets-list custom_filter="name eq Mac"

Context Example

{
    "QuestKace": {
        "Asset": {
            "Archive": "",
            "AssetClassID": 10000,
            "AssetDataID": 1,
            "AssetStatusID": 0,
            "AssetSubtypeName": "Laser Printer: Color",
            "AssetTypeID": 5,
            "AssetTypeName": "Device",
            "Created": "2020-06-09 03:57:30",
            "ID": 2,
            "MappedID": 0,
            "Modified": "2020-06-09 03:57:30",
            "Name": "Mac",
            "OwnerID": 0
        }
    }
}

Human Readable Output

Quest Kace Assets

ID Name Created Modified OwnerID MappedID AssetClassID AssetDataID AssetStatusID AssetTypeID AssetTypeName
2 Mac 2020-06-09 03:57:30 2020-06-09 03:57:30 0 0 10000 1 0 5 Device

kace-queues-list

Returns a list of all queues in Quest KACE.

Base Command

kace-queues-list

Input

Argument Name Description Required
limit The maximum number of tickets to return. The default value is 50. Optional
custom_filter Filter for the query. Each filter is specified by an optional entity name, a field name, an
operator, and a value. e.g. “title eq test” / “id gt 1 / hd_queue_id in 1;2;3” . Combination of filters is seperated by comma.		 Optional

Context Output

Path Type Description
QuestKace.Queue.ID Number ID of the queue.
QuestKace.Queue.Name String Name of the queue.
QuestKace.Queue.Field.ID Number ID of the field of the queue.
QuestKace.Queue.Field.HdQueueID Number Queue ID of the field.
QuestKace.Queue.Field.Name String Name of the field.
QuestKace.Queue.Field.HdTicketFieldName String View field name.
QuestKace.Queue.Field.Ordinal Number Ordinal of the field.
QuestKace.Queue.Field.RequiredState String Required state of the field, if exists.
QuestKace.Queue.Field.FieldLabel String Field label.
QuestKace.Queue.Field.Visible String Visibility of the field.

Command Example

!kace-queues-list custom_filter="id neq 1"

Context Example

{
    "QuestKace": {
        "Queue": {
            "Fields": [
                {
                    "FieldLabel": "Please tell us about your recent help desk experience",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "sat_survey",
                    "ID": 36,
                    "Name": "SAT_SURVEY",
                    "Ordinal": 0,
                    "RequiredState": "none",
                    "Visible": "usermodify"
                },
                {
                    "FieldLabel": "Title",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "title",
                    "ID": 37,
                    "Name": "TITLE",
                    "Ordinal": 1,
                    "RequiredState": "all",
                    "Visible": "usercreate"
                },
                {
                    "FieldLabel": "Summary",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "summary",
                    "ID": 38,
                    "Name": "SUMMARY",
                    "Ordinal": 2,
                    "RequiredState": "none",
                    "Visible": "usercreate"
                },
                {
                    "FieldLabel": "Impact",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "impact_id",
                    "ID": 39,
                    "Name": "IMPACT",
                    "Ordinal": 3,
                    "RequiredState": "none",
                    "Visible": "usercreate"
                },
                {
                    "FieldLabel": "Category",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "category_id",
                    "ID": 40,
                    "Name": "CATEGORY",
                    "Ordinal": 4,
                    "RequiredState": "none",
                    "Visible": "usercreate"
                },
                {
                    "FieldLabel": "Status",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "status_id",
                    "ID": 41,
                    "Name": "STATUS",
                    "Ordinal": 5,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                },
                {
                    "FieldLabel": "Priority",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "priority_id",
                    "ID": 42,
                    "Name": "PRIORITY",
                    "Ordinal": 6,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                },
                {
                    "FieldLabel": "Owner",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "owner_id",
                    "ID": 43,
                    "Name": "OWNER",
                    "Ordinal": 7,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                },
                {
                    "FieldLabel": "Device",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "machine_id",
                    "ID": 44,
                    "Name": "MACHINE",
                    "Ordinal": 8,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                },
                {
                    "FieldLabel": "Asset",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "asset_id",
                    "ID": 45,
                    "Name": "ASSET",
                    "Ordinal": 9,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                },
                {
                    "FieldLabel": "Due Date",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "due_date",
                    "ID": 61,
                    "Name": "DUE_DATE",
                    "Ordinal": 25,
                    "RequiredState": "none",
                    "Visible": "userhidden"
                },
                {
                    "FieldLabel": "CC List",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "cc_list",
                    "ID": 62,
                    "Name": "CC_LIST",
                    "Ordinal": 26,
                    "RequiredState": "none",
                    "Visible": "userhidden"
                },
                {
                    "FieldLabel": "Created",
                    "HdQueueID": 3,
                    "ID": 63,
                    "Name": "CREATED",
                    "Ordinal": 27,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                },
                {
                    "FieldLabel": "Modified",
                    "HdQueueID": 3,
                    "ID": 64,
                    "Name": "MODIFIED",
                    "Ordinal": 28,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                },
                {
                    "FieldLabel": "Submitter",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "submitter_id",
                    "ID": 65,
                    "Name": "SUBMITTER",
                    "Ordinal": 29,
                    "RequiredState": "none",
                    "Visible": "usercreate"
                },
                {
                    "FieldLabel": "See Also",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "related_ticket_ids",
                    "ID": 68,
                    "Name": "SEE_ALSO",
                    "Ordinal": 32,
                    "RequiredState": "none",
                    "Visible": "userhidden"
                },
                {
                    "FieldLabel": "Referrers",
                    "HdQueueID": 3,
                    "ID": 69,
                    "Name": "REFERRERS",
                    "Ordinal": 33,
                    "RequiredState": "none",
                    "Visible": "userhidden"
                },
                {
                    "FieldLabel": "Resolution",
                    "HdQueueID": 3,
                    "HdTicketFieldName": "resolution",
                    "ID": 70,
                    "Name": "RESOLUTION",
                    "Ordinal": 34,
                    "RequiredState": "none",
                    "Visible": "uservisible"
                }
            ],
            "ID": 3,
            "Name": "New Queue 2"
        }
    }
}

Human Readable Output

Quest Kace Queues

ID Name Fields
3 New Queue 2 {‘ID’: 36, ‘HdQueueID’: 3, ‘Name’: ‘SAT_SURVEY’, ‘HdTicketFieldName’: ‘sat_survey’, ‘Ordinal’: 0, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Please tell us about your recent help desk experience’, ‘Visible’: ‘usermodify’},
{‘ID’: 37, ‘HdQueueID’: 3, ‘Name’: ‘TITLE’, ‘HdTicketFieldName’: ‘title’, ‘Ordinal’: 1, ‘RequiredState’: ‘all’, ‘FieldLabel’: ‘Title’, ‘Visible’: ‘usercreate’},
{‘ID’: 38, ‘HdQueueID’: 3, ‘Name’: ‘SUMMARY’, ‘HdTicketFieldName’: ‘summary’, ‘Ordinal’: 2, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Summary’, ‘Visible’: ‘usercreate’},
{‘ID’: 39, ‘HdQueueID’: 3, ‘Name’: ‘IMPACT’, ‘HdTicketFieldName’: ‘impact_id’, ‘Ordinal’: 3, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Impact’, ‘Visible’: ‘usercreate’},
{‘ID’: 40, ‘HdQueueID’: 3, ‘Name’: ‘CATEGORY’, ‘HdTicketFieldName’: ‘category_id’, ‘Ordinal’: 4, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Category’, ‘Visible’: ‘usercreate’},
{‘ID’: 41, ‘HdQueueID’: 3, ‘Name’: ‘STATUS’, ‘HdTicketFieldName’: ‘status_id’, ‘Ordinal’: 5, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Status’, ‘Visible’: ‘uservisible’},
{‘ID’: 42, ‘HdQueueID’: 3, ‘Name’: ‘PRIORITY’, ‘HdTicketFieldName’: ‘priority_id’, ‘Ordinal’: 6, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Priority’, ‘Visible’: ‘uservisible’},
{‘ID’: 43, ‘HdQueueID’: 3, ‘Name’: ‘OWNER’, ‘HdTicketFieldName’: ‘owner_id’, ‘Ordinal’: 7, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Owner’, ‘Visible’: ‘uservisible’},
{‘ID’: 44, ‘HdQueueID’: 3, ‘Name’: ‘MACHINE’, ‘HdTicketFieldName’: ‘machine_id’, ‘Ordinal’: 8, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Device’, ‘Visible’: ‘uservisible’},
{‘ID’: 45, ‘HdQueueID’: 3, ‘Name’: ‘ASSET’, ‘HdTicketFieldName’: ‘asset_id’, ‘Ordinal’: 9, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Asset’, ‘Visible’: ‘uservisible’},
{‘ID’: 61, ‘HdQueueID’: 3, ‘Name’: ‘DUE_DATE’, ‘HdTicketFieldName’: ‘due_date’, ‘Ordinal’: 25, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Due Date’, ‘Visible’: ‘userhidden’},
{‘ID’: 62, ‘HdQueueID’: 3, ‘Name’: ‘CC_LIST’, ‘HdTicketFieldName’: ‘cc_list’, ‘Ordinal’: 26, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘CC List’, ‘Visible’: ‘userhidden’},
{‘ID’: 63, ‘HdQueueID’: 3, ‘Name’: ‘CREATED’, ‘Ordinal’: 27, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Created’, ‘Visible’: ‘uservisible’},
{‘ID’: 64, ‘HdQueueID’: 3, ‘Name’: ‘MODIFIED’, ‘Ordinal’: 28, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Modified’, ‘Visible’: ‘uservisible’},
{‘ID’: 65, ‘HdQueueID’: 3, ‘Name’: ‘SUBMITTER’, ‘HdTicketFieldName’: ‘submitter_id’, ‘Ordinal’: 29, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Submitter’, ‘Visible’: ‘usercreate’},
{‘ID’: 68, ‘HdQueueID’: 3, ‘Name’: ‘SEE_ALSO’, ‘HdTicketFieldName’: ‘related_ticket_ids’, ‘Ordinal’: 32, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘See Also’, ‘Visible’: ‘userhidden’},
{‘ID’: 69, ‘HdQueueID’: 3, ‘Name’: ‘REFERRERS’, ‘Ordinal’: 33, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Referrers’, ‘Visible’: ‘userhidden’},
{‘ID’: 70, ‘HdQueueID’: 3, ‘Name’: ‘RESOLUTION’, ‘HdTicketFieldName’: ‘resolution’, ‘Ordinal’: 34, ‘RequiredState’: ‘none’, ‘FieldLabel’: ‘Resolution’, ‘Visible’: ‘uservisible’}

kace-tickets-list

Returns a list of all tickets in Quest KACE.

Base Command

kace-tickets-list

Input

Argument Name Description Required
custom_shaping The shaping query parameter limits the amount of returned data is specified. The returned fields for each
associated entity is controlled by two query values. The first is the name of the entity, while the second half of the
pair is the associated level. e.g. “submitter all, asset limited”.		 Optional
limit The maximum number of tickets to return. The default value is 50. Optional
custom_filter Filter for the query. Each filter is specified by an optional entity name, a field name, an
operator, and a value. e.g. “title eq test” / “id gt 1 / hd_queue_id in 1;2;3” . Combination of filters is seperated by comma.		 Optional

Context Output

Path Type Description
QuestKace.Ticket.Submitter.ID Number Submitter id of the ticket.
QuestKace.Ticket.Submitter.UserName String Submitter user name of the ticket.
QuestKace.Ticket.Submitter.Email String Email address of user that submitted the email.
QuestKace.Ticket.Submitter.FullName String Full name of the user that submitted the ticket.
QuestKace.Ticket.Asset.ID Number ID of the asset of the ticket.
QuestKace.Ticket.Asset.AssetTypeId Number Asset type ID of the ticket.
QuestKace.Ticket.Asset.Name String Name of the asset of the ticket.
QuestKace.Ticket.Asset.OwnerId Number Owner ID of the asset of the ticket.
QuestKace.Ticket.Asset.AssetClassId Number Asset class id of the ticket.
QuestKace.Ticket.Machine.ID Number ID of the machine of the ticket.
QuestKace.Ticket.Machine.Name String Name of the machine of the ticket.
QuestKace.Ticket.Priority.ID Number Priority id of the ticket.
QuestKace.Ticket.Priority.Name String Priority name of the ticket.
QuestKace.Ticket.Priority.Ordinal Number Priority ordinal of the ticket.
QuestKace.Ticket.Priority.Color String Priority color of the ticket.
QuestKace.Ticket.Priority.IsSlaEnable Number Whether SLA is enabled on the priority of the ticket.
QuestKace.Ticket.Category.ID Number Category ID of the ticket.
QuestKace.Ticket.Category.Name String Category name of the ticket.
QuestKace.Ticket.Impact.ID Number ID of the impact of the ticket.
QuestKace.Ticket.Impact.Ordinal Number Ordinal of the impact of the ticket.
QuestKace.Ticket.Impact.Name String Name of the impact of the ticket.
QuestKace.Ticket.Status.ID Number ID of the status of the ticket.
QuestKace.Ticket.Status.Name String Name of the status of the tickets.
QuestKace.Ticket.Status.Ordinal Number Ordinal of the status of the ticket.
QuestKace.Ticket.Status.State String State of the status of the ticket.
QuestKace.Ticket.ID Number ID of the ticket.
QuestKace.Ticket.Title String Title of the ticket.
QuestKace.Ticket.Summary String Summary of the ticket.
QuestKace.Ticket.Modified String Last modified date of the ticket.
QuestKace.Ticket.Created String Created date of the ticket.
QuestKace.Ticket.HdQueueID Number Queue number that the ticket is related to.
QuestKace.Ticket.CcList String CC list of the ticket.
QuestKace.Ticket.IsManualDueDate Number Whether the due date is manual.
QuestKace.Ticket.Resolution String Resolution of the ticket.
QuestKace.Ticket.DueDate String Dua date of the ticket.

Command Example

!kace-tickets-list custom_shaping="hd_ticket all,submitter limited,owner limited, asset limited,machine limited,priority limited,category limited, impact limited,status limited"

Context Example

{
    "QuestKace": {
        "Ticket": [
            {
                "Category": {
                    "ID": 2,
                    "Name": "Other"
                },
                "CcList": "",
                "Created": "2020-05-19 05:54:42",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 11,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-05-19 05:54:42",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 4,
                    "Name": "New",
                    "Ordinal": 0,
                    "State": "stalled"
                },
                "Summary": "",
                "Title": "Untitled"
            },
            {
                "Category": {
                    "ID": 2,
                    "Name": "Other"
                },
                "CcList": "",
                "Created": "2020-05-19 05:55:43",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 12,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-05-19 05:55:43",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 4,
                    "Name": "New",
                    "Ordinal": 0,
                    "State": "stalled"
                },
                "Summary": "",
                "Title": "test num 2 from demisto"
            },
            {
                "Category": {
                    "ID": 2,
                    "Name": "Other"
                },
                "CcList": "",
                "Created": "2020-05-19 05:56:08",
                "HdQueueID": 1,
                "ID": 13,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-05-19 06:16:17",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 2,
                    "Name": "Closed",
                    "Ordinal": 3,
                    "State": "closed"
                },
                "Summary": "",
                "Title": "test num 4 from demisto"
            },
            {
                "Category": {
                    "ID": 2,
                    "Name": "Other"
                },
                "CcList": "",
                "Created": "2020-05-19 06:15:48",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 14,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-05-19 06:15:48",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 2,
                    "Name": "Closed",
                    "Ordinal": 3,
                    "State": "closed"
                },
                "Summary": "dont know",
                "Title": "test num 3 from demisto"
            },
            {
                "Category": {
                    "ID": 2,
                    "Name": "Other"
                },
                "CcList": "",
                "Created": "2020-05-19 07:01:12",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 15,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-05-19 07:01:12",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 4,
                    "Name": "New",
                    "Ordinal": 0,
                    "State": "stalled"
                },
                "Submitter": {
                    "Email": "tmalache@example.com",
                    "FullName": "admin",
                    "ID": 10,
                    "UserName": "admin"
                },
                "Summary": "",
                "Title": "TestCustomFieldsUI"
            },
            {
                "Category": {
                    "ID": 3,
                    "Name": "Hardware"
                },
                "CcList": "",
                "Created": "2020-05-19 07:02:30",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 16,
                "Impact": {
                    "ID": 3,
                    "Name": "1 person inconvenienced",
                    "Ordinal": 3
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-05-19 07:02:30",
                "Priority": {
                    "Color": "gray",
                    "ID": 3,
                    "IsSlaEnabled": 0,
                    "Name": "Low",
                    "Ordinal": 2
                },
                "Resolution": "",
                "Status": {
                    "ID": 8,
                    "Name": "Waiting on Third Party",
                    "Ordinal": 7,
                    "State": "stalled"
                },
                "Summary": "just checking",
                "Title": "TATATA"
            },
            {
                "Category": {
                    "ID": 2,
                    "Name": "Other"
                },
                "CcList": "",
                "Created": "2020-05-19 07:03:30",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 17,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-05-19 07:03:30",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 2,
                    "Name": "Closed",
                    "Ordinal": 3,
                    "State": "closed"
                },
                "Summary": "dont know",
                "Title": "test num 3 from demisto"
            },
            {
                "Category": {
                    "ID": 1,
                    "Name": "Network"
                },
                "CcList": "",
                "Created": "2020-06-09 03:52:25",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 23,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 03:52:25",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 1,
                    "Name": "Opened",
                    "Ordinal": 1,
                    "State": "opened"
                },
                "Summary": "test of Quest Kace integration ticket create",
                "Title": "test1"
            },
            {
                "Category": {
                    "ID": 2,
                    "Name": "Other"
                },
                "CcList": "",
                "Created": "2020-06-09 03:55:07",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 24,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 03:55:07",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 4,
                    "Name": "New",
                    "Ordinal": 0,
                    "State": "stalled"
                },
                "Submitter": {
                    "Email": "tmalache@example.com",
                    "FullName": "admin",
                    "ID": 10,
                    "UserName": "admin"
                },
                "Summary": "",
                "Title": "test"
            },
            {
                "Category": {
                    "ID": 1,
                    "Name": "Network"
                },
                "CcList": "",
                "Created": "2020-06-09 03:59:41",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 25,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 03:59:41",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 1,
                    "Name": "Opened",
                    "Ordinal": 1,
                    "State": "opened"
                },
                "Summary": "test of Quest Kace integration ticket create",
                "Title": "test1"
            },
            {
                "Category": {
                    "ID": 1,
                    "Name": "Network"
                },
                "CcList": "",
                "Created": "2020-06-09 04:00:03",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 26,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 04:00:03",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 1,
                    "Name": "Opened",
                    "Ordinal": 1,
                    "State": "opened"
                },
                "Summary": "test of Quest Kace integration ticket create",
                "Title": "test1"
            },
            {
                "Category": {
                    "ID": 1,
                    "Name": "Network"
                },
                "CcList": "",
                "Created": "2020-06-09 04:00:33",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 27,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 04:00:33",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 1,
                    "Name": "Opened",
                    "Ordinal": 1,
                    "State": "opened"
                },
                "Summary": "test of Quest Kace integration ticket create",
                "Title": "test1"
            },
            {
                "Category": {
                    "ID": 1,
                    "Name": "Network"
                },
                "CcList": "",
                "Created": "2020-06-09 04:57:39",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 28,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 04:57:39",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 1,
                    "Name": "Opened",
                    "Ordinal": 1,
                    "State": "opened"
                },
                "Summary": "test of Quest Kace integration ticket create",
                "Title": "test1"
            },
            {
                "Category": {
                    "ID": 3,
                    "Name": "Hardware"
                },
                "CcList": "",
                "Created": "2020-06-09 05:12:37",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 30,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 05:12:37",
                "Priority": {
                    "Color": "red",
                    "ID": 2,
                    "IsSlaEnabled": 0,
                    "Name": "High",
                    "Ordinal": 0
                },
                "Resolution": "",
                "Status": {
                    "ID": 2,
                    "Name": "Closed",
                    "Ordinal": 3,
                    "State": "closed"
                },
                "Summary": "Test docs",
                "Title": "Test"
            },
            {
                "CcList": "",
                "Created": "2020-06-09 05:14:51",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 31,
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 05:14:51",
                "Resolution": "",
                "Summary": "blah blah",
                "Title": "foo foo"
            },
            {
                "Category": {
                    "ID": 1,
                    "Name": "Network"
                },
                "CcList": "",
                "Created": "2020-06-09 05:18:10",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 33,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 05:18:10",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 1,
                    "Name": "Opened",
                    "Ordinal": 1,
                    "State": "opened"
                },
                "Summary": "test of Quest Kace integration ticket create",
                "Title": "test1"
            },
            {
                "Category": {
                    "ID": 1,
                    "Name": "Network"
                },
                "CcList": "",
                "Created": "2020-06-09 05:19:13",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 1,
                "ID": 34,
                "Impact": {
                    "ID": 1,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 05:19:13",
                "Priority": {
                    "Color": "",
                    "ID": 1,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 1,
                    "Name": "Opened",
                    "Ordinal": 1,
                    "State": "opened"
                },
                "Summary": "test of Quest Kace integration ticket create",
                "Title": "test1"
            },
            {
                "Category": {
                    "ID": 5,
                    "Name": "Software"
                },
                "CcList": "",
                "Created": "2020-06-09 05:11:59",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 3,
                "ID": 29,
                "Impact": {
                    "ID": 7,
                    "Name": "1 person cannot work",
                    "Ordinal": 2
                },
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 05:11:59",
                "Priority": {
                    "Color": "",
                    "ID": 5,
                    "IsSlaEnabled": 0,
                    "Name": "Medium",
                    "Ordinal": 1
                },
                "Resolution": "",
                "Status": {
                    "ID": 9,
                    "Name": "New",
                    "Ordinal": 0,
                    "State": "stalled"
                },
                "Submitter": {
                    "Email": "tmalache@example.com",
                    "FullName": "admin",
                    "ID": 10,
                    "UserName": "admin"
                },
                "Summary": "",
                "Title": "Tests"
            },
            {
                "CcList": "",
                "Created": "2020-06-09 05:14:55",
                "DueDate": "0000-00-00 00:00:00",
                "HdQueueID": 3,
                "ID": 32,
                "IsDeleted": false,
                "IsManualDueDate": 0,
                "Modified": "2020-06-09 05:14:55",
                "Resolution": "",
                "Summary": "blah blah",
                "Title": "foo foo"
            }
        ]
    }
}

Human Readable Output

Quest Kace Tickets

ID Title Created Modified HdQueueID DueDate
11 Untitled 2020-05-19 05:54:42 2020-05-19 05:54:42 1 0000-00-00 00:00:00
12 test num 2 from demisto 2020-05-19 05:55:43 2020-05-19 05:55:43 1 0000-00-00 00:00:00
13 test num 4 from demisto 2020-05-19 05:56:08 2020-05-19 06:16:17 1  
14 test num 3 from demisto 2020-05-19 06:15:48 2020-05-19 06:15:48 1 0000-00-00 00:00:00
15 TestCustomFieldsUI 2020-05-19 07:01:12 2020-05-19 07:01:12 1 0000-00-00 00:00:00
16 TATATA 2020-05-19 07:02:30 2020-05-19 07:02:30 1 0000-00-00 00:00:00
17 test num 3 from demisto 2020-05-19 07:03:30 2020-05-19 07:03:30 1 0000-00-00 00:00:00
23 test1 2020-06-09 03:52:25 2020-06-09 03:52:25 1 0000-00-00 00:00:00
24 test 2020-06-09 03:55:07 2020-06-09 03:55:07 1 0000-00-00 00:00:00
25 test1 2020-06-09 03:59:41 2020-06-09 03:59:41 1 0000-00-00 00:00:00
26 test1 2020-06-09 04:00:03 2020-06-09 04:00:03 1 0000-00-00 00:00:00
27 test1 2020-06-09 04:00:33 2020-06-09 04:00:33 1 0000-00-00 00:00:00
28 test1 2020-06-09 04:57:39 2020-06-09 04:57:39 1 0000-00-00 00:00:00
30 Test 2020-06-09 05:12:37 2020-06-09 05:12:37 1 0000-00-00 00:00:00
31 foo foo 2020-06-09 05:14:51 2020-06-09 05:14:51 1 0000-00-00 00:00:00
33 test1 2020-06-09 05:18:10 2020-06-09 05:18:10 1 0000-00-00 00:00:00
34 test1 2020-06-09 05:19:13 2020-06-09 05:19:13 1 0000-00-00 00:00:00
29 Tests 2020-06-09 05:11:59 2020-06-09 05:11:59 3 0000-00-00 00:00:00
32 foo foo 2020-06-09 05:14:55 2020-06-09 05:14:55 3 0000-00-00 00:00:00

kace-ticket-create

Creates a new ticket to the system.

Base Command

kace-ticket-create

Input

Argument Name Description Required
title Title of the new ticket. Optional
summary Summary of the new ticket. Optional
impact Name of the impact of the new ticket. Optional
category Category of the new ticket. Optional
status Status of the new ticket. Optional
priority Priority of the new ticket. Optional
machine Name of the machine of the new ticket. Optional
asset Name of the asset of the new ticket. Optional
custom_fields Custom (user defined) fields in the format - fieldname1=value;fieldname2=value. Optional
queue_id Queue to which the new ticket should be related. Optional

Context Output

There is no context output for this command.

Command Example

!kace-ticket-create title="test1" status="Opened" summary="test of Quest Kace integration ticket create" category="Network" queue_id=1

Context Example

{}

Human Readable Output

New ticket was added successfully, ticket number 35

created due_date hd_queue_id id modified title
2020-06-09 05:19:37 0000-00-00 00:00:00 1 35 2020-06-09 05:19:37 test1

kace-ticket-update

Updates a ticket in the system.

Base Command

kace-ticket-update

Input

Argument Name Description Required
title Updated title of the ticket. Optional
summary Updated summary for the ticket. Optional
impact Updated impact of the ticket. Optional
category Updated category of the ticket. Optional
status Updated status of the ticket. Optional
priority Updated priority of the ticket. Optional
machine Updated machine of the ticket. Optional
asset Updated asset of the ticket. Optional
custom_fields Custom (user defined) fields in the format - fieldname1=value;fieldname2=value. Optional
ticket_id ID of the ticket to update. Required

Context Output

There is no context output for this command.

Command Example

!kace-ticket-update ticket_id=11 title="updated test1"

Context Example

{}

Human Readable Output

Ticket number 11 was updated successfully

created hd_queue_id id modified title
2020-05-19 05:54:42 1 11 2020-06-09 05:19:38 updated test1

kace-ticket-delete

Deletes the specified ticket.

Base Command

kace-ticket-delete

Input

Argument Name Description Required
ticket_id Ticket ID to delete. Required

Context Output

There is no context output for this command.

Command Example

!kace-ticket-delete ticket_id=11

Context Example

{}

Human Readable Output

Ticket was deleted successfully. Ticket number 11

Configuration parameters

  • url — Quest KACE URL, in the format https://company.works.com/ (required)
  • credentials — Username (required)
  • isFetch — Fetch incidents
  • fetch_time — First fetch time range (<number> <time unit>, e.g., 1 hour, 30 minutes)
  • fetch_shaping — Shaping query parameter for tickets
  • fetch_filter — Filter for the tickets
  • fetch_limit — Fetch limit per query
  • fetch_queue_id — Queue number for fetch query
  • incidentType — Incident type
  • incidentFetchInterval — Incidents Fetch Interval
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings

Commands (7)

  • kace-assets-list

    Returns a list of all assets in Quest KACE.

  • kace-machines-list

    Returns a list of all machines in system.

  • kace-queues-list

    Returns a list of all queues in Quest KACE.

  • kace-ticket-create

    Creates a new ticket to the system.

  • kace-ticket-delete

    Deletes the specified ticket.

  • kace-ticket-update

    Updates a ticket in the system.

  • kace-tickets-list

    Returns a list of all tickets in Quest KACE.

Source

QuestKace.py QuestKace_test.py QuestKace.yml QuestKace_description.md command_examples.txt
Download History Raw 
category: Case Management
sectionorder:
- Connect
- Collect
provider: Quest Software
beta: true
commonfields:
  id: QuestKace
  version: -1
configuration:
- defaultvalue: https://example.net
  display: Quest KACE URL, in the format https://company.works.com/
  name: url
  required: true
  type: 0
  section: Connect
- display: Username
  name: credentials
  required: true
  type: 9
  section: Connect
- display: Fetch incidents
  name: isFetch
  type: 8
  required: false
  section: Collect
- defaultvalue: 1 day
  display: First fetch time range (<number> <time unit>, e.g., 1 hour, 30 minutes)
  name: fetch_time
  type: 0
  required: false
  section: Collect
- display: Shaping query parameter for tickets
  name: fetch_shaping
  type: 0
  additionalinfo: The shaping parameter limits the number or returned results. To get extended data use the shaping parameter. If the parameter is not used, all the data will be returned.
  required: false
  section: Collect
- display: Filter for the tickets
  name: fetch_filter
  type: 0
  additionalinfo: Adding this argument will enable you to filter the results. For example, "id eq 2" , "machine.name eq Mac".
  required: false
  section: Collect
- defaultvalue: '50'
  display: Fetch limit per query
  name: fetch_limit
  type: 0
  required: false
  section: Collect
- defaultvalue: All
  display: Queue number for fetch query
  name: fetch_queue_id
  type: 0
  additionalinfo: If you want to fetch incidents of specific queues, provide a comma-separated list of queue IDs. By default, all tickets from all queues will be returned.
  required: false
  section: Collect
- display: Incident type
  name: incidentType
  type: 13
  required: false
  section: Collect
- display: Incidents Fetch Interval
  name: incidentFetchInterval
  defaultvalue: '1'
  required: false
  type: 19
  advanced: true
  section: Collect
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
  section: Connect
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
  section: Connect
description: Use the Comprehensive Quest KACE solution to Provision, manage, secure, and service all network-connected devices.
display: Quest KACE Systems Management Appliance (Beta)
name: QuestKace
script:
  commands:
  - arguments:
    - defaultValue: '50'
      description: The maximum number of machines to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all machines in system.
    name: kace-machines-list
    outputs:
    - contextPath: QuestKace.Machine.ID
      description: ID of machine.
      type: String
    - contextPath: QuestKace.Machine.Modified
      description: Last modified date of the machine.
      type: String
    - contextPath: QuestKace.Machine.Created
      description: Created date of the machine in KACE system.
      type: String
    - contextPath: QuestKace.Machine.User
      description: User of the machine.
      type: String
    - contextPath: QuestKace.Machine.Name
      description: Name of the machine.
      type: String
    - contextPath: QuestKace.Machine.IP
      description: IP address of the machine.
      type: String
    - contextPath: QuestKace.Machine.OSName
      description: OS name of the machine.
      type: String
    - contextPath: QuestKace.Machine.OSNumber
      description: Number of operating systems of the machine.
      type: String
    - contextPath: QuestKace.Machine.LastInventory
      description: Last inventory date of the machine.
      type: String
    - contextPath: QuestKace.Machine.LastSync
      description: Last sync date of the machine.
      type: String
    - contextPath: QuestKace.Machine.RamTotal
      description: Total RAM of the machine in bytes.
      type: String
    - contextPath: QuestKace.Machine.RamUsed
      description: Used RAM of the machine.
      type: String
    - contextPath: QuestKace.Machine.RamMax
      description: Maximum RAM of the machine.
      type: String
    - contextPath: QuestKace.Machine.BiosIdentificationCode
      description: BIOS identification code of the machine.
      type: String
    - contextPath: QuestKace.Machine.SoundDevices
      description: Connected sound devices of the machine.
      type: String
    - contextPath: QuestKace.Machine.CdromDevices
      description: Connected CD-ROM devices to the machine.
      type: String
    - contextPath: QuestKace.Machine.VideoControllers
      description: Video controllers of the machine.
      type: String
    - contextPath: QuestKace.Machine.Monitor
      description: Monitor of the machine.
      type: String
    - contextPath: QuestKace.Machine.RegistrySize
      description: Registry size of the machine.
      type: String
    - contextPath: QuestKace.Machine.RegistryMaxSize
      description: Maximum size of the registry of the machine.
      type: String
    - contextPath: QuestKace.Machine.PagefileSize
      description: Size of the page file of the machine.
      type: String
    - contextPath: QuestKace.Machine.PagefileMaxSize
      description: Maximum size of the page file of the machine.
      type: String
    - contextPath: QuestKace.Machine.ManualEntry
      description: Number of manual entries to the machine.
      type: String
  - arguments:
    - defaultValue: '50'
      description: The maximum number of assets to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all assets in Quest KACE.
    name: kace-assets-list
    outputs:
    - contextPath: QuestKace.Asset.ID
      description: ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.AssetTypeID
      description: Type ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.Name
      description: Name of the asset.
      type: String
    - contextPath: QuestKace.Asset.AssetDataID
      description: Data ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.OwnerID
      description: Owner ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.Modified
      description: Last modified date of the asset.
      type: String
    - contextPath: QuestKace.Asset.Created
      description: Created date of the asset.
      type: String
    - contextPath: QuestKace.Asset.MappedID
      description: Mapped ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.AssetClassID
      description: Class ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.Archieve
      description: Archive of the asset.
      type: String
    - contextPath: QuestKace.Asset.AssetStatusID
      description: Status ID of the asset.
      type: Number
    - contextPath: QuestKace.Asset.AssetTypeName
      description: Type name of the asset.
      type: String
  - arguments:
    - defaultValue: '50'
      description: The maximum number of tickets to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all queues in Quest KACE.
    name: kace-queues-list
    outputs:
    - contextPath: QuestKace.Queue.ID
      description: ID of the queue.
      type: Number
    - contextPath: QuestKace.Queue.Name
      description: Name of the queue.
      type: String
    - contextPath: QuestKace.Queue.Field.ID
      description: ID of the field of the queue.
      type: Number
    - contextPath: QuestKace.Queue.Field.HdQueueID
      description: Queue ID of the field.
      type: Number
    - contextPath: QuestKace.Queue.Field.Name
      description: Name of the field.
      type: String
    - contextPath: QuestKace.Queue.Field.HdTicketFieldName
      description: View field name.
      type: String
    - contextPath: QuestKace.Queue.Field.Ordinal
      description: Ordinal of the field.
      type: Number
    - contextPath: QuestKace.Queue.Field.RequiredState
      description: Required state of the field, if exists.
      type: String
    - contextPath: QuestKace.Queue.Field.FieldLabel
      description: Field label.
      type: String
    - contextPath: QuestKace.Queue.Field.Visible
      description: Visibility of the field.
      type: String
  - arguments:
    - defaultValue: '"hd_ticket all,submitter limited,owner limited, asset limited,machine limited,priority limited,category limited, impact limited,status limited"'
      description: |-
        The shaping query parameter limits the amount of returned data is specified. The returned fields for each
        associated entity is controlled by two query values. The first is the name of the entity, while the second half of the
        pair is the associated level. e.g. "submitter all, asset limited".
      name: custom_shaping
    - defaultValue: '50'
      description: The maximum number of tickets to return. The default value is 50.
      name: limit
    - description: |-
        Filter for the query. Each filter is specified by an optional entity name, a field name, an
        operator, and a value. e.g. "title eq test" / "id gt 1 / hd_queue_id in 1;2;3" . Combination of filters is seperated by comma.
      name: custom_filter
    description: Returns a list of all tickets in Quest KACE.
    name: kace-tickets-list
    outputs:
    - contextPath: QuestKace.Ticket.Submitter.ID
      description: Submitter id of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Submitter.UserName
      description: Submitter user name of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Submitter.Email
      description: Email address of user that submitted the email.
      type: String
    - contextPath: QuestKace.Ticket.Submitter.FullName
      description: Full name of the user that submitted the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Asset.ID
      description: ID of the asset of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Asset.AssetTypeId
      description: Asset type ID of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Asset.Name
      description: Name of the asset of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Asset.OwnerId
      description: Owner ID of the asset of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Asset.AssetClassId
      description: Asset class id of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Machine.ID
      description: ID of the machine of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Machine.Name
      description: Name of the machine of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Priority.ID
      description: Priority id of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Priority.Name
      description: Priority name of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Priority.Ordinal
      description: Priority ordinal of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Priority.Color
      description: Priority color of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Priority.IsSlaEnable
      description: Whether SLA is enabled on the priority of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Category.ID
      description: Category ID of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Category.Name
      description: Category name of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Impact.ID
      description: ID of the impact of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Impact.Ordinal
      description: Ordinal of the impact of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Impact.Name
      description: Name of the impact of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Status.ID
      description: ID of the status of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Status.Name
      description: Name of the status of the tickets.
      type: String
    - contextPath: QuestKace.Ticket.Status.Ordinal
      description: Ordinal of the status of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Status.State
      description: State of the status of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.ID
      description: ID of the ticket.
      type: Number
    - contextPath: QuestKace.Ticket.Title
      description: Title of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Summary
      description: Summary of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Modified
      description: Last modified date of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.Created
      description: Created date of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.HdQueueID
      description: Queue number that the ticket is related to.
      type: Number
    - contextPath: QuestKace.Ticket.CcList
      description: CC list of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.IsManualDueDate
      description: 'Whether the due date is manual.'
      type: Number
    - contextPath: QuestKace.Ticket.Resolution
      description: Resolution of the ticket.
      type: String
    - contextPath: QuestKace.Ticket.DueDate
      description: Dua date of the ticket.
      type: String
  - arguments:
    - description: Title of the new ticket.
      name: title
    - description: Summary of the new ticket.
      name: summary
    - auto: PREDEFINED
      description: Name of the impact of the new ticket.
      name: impact
      predefined:
      - 1 person cannot work
      - Many people cannot work
      - 1 person inconvenienced
      - Many people inconvenienced
    - auto: PREDEFINED
      description: Category of the new ticket.
      name: category
      predefined:
      - Network
      - Other
      - Software
      - Hardware
    - auto: PREDEFINED
      description: Status of the new ticket.
      name: status
      predefined:
      - Opened
      - Closed
      - Need More Info
      - New
      - Reopened
      - Waiting Overdue
      - Waiting on Customer
      - Waiting on Third Party
    - auto: PREDEFINED
      description: Priority of the new ticket.
      name: priority
      predefined:
      - Medium
      - High
      - Low
    - description: Name of the machine of the new ticket.
      name: machine
    - description: Name of the asset of the new ticket.
      name: asset
    - description: Custom (user defined) fields in the format - fieldname1=value;fieldname2=value.
      name: custom_fields
    - description: Queue to which the new ticket should be related.
      name: queue_id
    description: Creates a new ticket to the system.
    name: kace-ticket-create
  - arguments:
    - description: Updated title of the ticket.
      name: title
    - description: Updated summary for the ticket.
      name: summary
    - auto: PREDEFINED
      description: Updated impact of the ticket.
      name: impact
      predefined:
      - 1 person cannot work
      - Many people cannot work
      - 1 person inconvenienced
      - Many people inconvenienced
    - auto: PREDEFINED
      description: Updated category of the ticket.
      name: category
      predefined:
      - Network
      - Other
      - Software
      - Hardware
    - auto: PREDEFINED
      description: Updated status of the ticket.
      name: status
      predefined:
      - Opened
      - Closed
      - Need More Info
      - New
      - Reopened
      - Waiting Overdue
      - Waiting on Customer
      - Waiting on Third Party
    - auto: PREDEFINED
      description: Updated priority of the ticket.
      name: priority
      predefined:
      - Medium
      - High
      - Low
    - description: Updated machine of the ticket.
      name: machine
    - description: Updated asset of the ticket.
      name: asset
    - description: Custom (user defined) fields in the format - fieldname1=value;fieldname2=value.
      name: custom_fields
    - description: ID of the ticket to update.
      name: ticket_id
      required: true
    description: Updates a ticket in the system.
    name: kace-ticket-update
  - arguments:
    - description: Ticket ID to delete.
      name: ticket_id
      required: true
    description: Deletes the specified ticket.
    name: kace-ticket-delete
  dockerimage: demisto/python3:3.12.13.10116658
  isfetch: true
  runonce: false
  script: '-'
  subtype: python3
  type: python
tests:
- QuestKace test
fromversion: 5.0.0