BMC ITSM Layout
BMC Helix ITSM Incident
Details
| ID | BMC ITSM Layout |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.2.0 |
Layout Structure
Legacy Summary 0 sections
No sections defined.
Incident Info 11 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Child Incidents
Evidence
Team Members
Indicators
Timeline Information
| Field ID | Position |
|---|---|
| occurred | Col 0-1, Height: 22 |
| dbotmodified | Col 0-1, Height: 22 |
| dbotduedate | Col 0-2, Height: 22 |
| dbotcreated | Col 1-2, Height: 22 |
| dbotclosed | Col 1-2, Height: 22 |
Closing Information
| Field ID | Position |
|---|---|
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 0-2, Height: 22 |
| closenotes | Col 0-2, Height: 22 |
Investigation Data
| Field ID | Position |
|---|---|
| details | Col 0-2, Height: 22 |
BMC Details 5 sections
Case Information
| Field ID | Position |
|---|---|
| bmcrequestid | Col 0-1, Height: 53 |
| sourceinstance | Col 0-2, Height: 53 |
| bmcsubmitter | Col 0-1, Height: 53 |
| bmcdisplayid | Col 1-2, Height: 53 |
| description | Col 2-4, Height: 53 |
| details | Col 2-4, Height: 106 |
| bmcsubtype | Col 4-5, Height: 53 |
| sourcestatus | Col 4-5, Height: 53 |
| bmcitsmstatusreason | Col 4-5, Height: 53 |
| lastmodifiedon | Col 5-6, Height: 53 |
| bmcitsmreasonforchange | Col 5-6, Height: 53 |
Severity
| Field ID | Position |
|---|---|
| sourceurgency | Col 0-1, Height: 53 |
| bmcitsmrisklevel | Col 0-1, Height: 53 |
| bmcitsmcontactsensitivity | Col 0-1, Height: 53 |
| sourcepriority | Col 1-2, Height: 53 |
| bmcitsmimpact | Col 1-2, Height: 53 |
| bmcitsmvipflag | Col 1-2, Height: 53 |
BMC Customer
| Field ID | Position |
|---|---|
| bmccustomer | Col 0-6, Height: 106 |
BMC Assignee
| Field ID | Position |
|---|---|
| bmcassignee | Col 0-4, Height: 106 |
| bmcitsmvipflag | Col 0-1, Height: 53 |
BMC Requester
| Field ID | Position |
|---|---|
| bmcrequester | Col 0-6, Height: 106 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.