Details
| ID | FreshworksFreshservice Layout |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.0.0 |
Layout Structure
Legacy Summary 0 sections
No sections defined.
Incident Info 11 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Child Incidents
Evidence
Team Members
Indicators
Timeline Information
| Field ID | Position |
|---|---|
| occurred | Col 0-1, Height: 22 |
| dbotmodified | Col 0-1, Height: 22 |
| dbotduedate | Col 0-2, Height: 22 |
| dbotcreated | Col 1-2, Height: 22 |
| dbotclosed | Col 1-2, Height: 22 |
Closing Information
| Field ID | Position |
|---|---|
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 0-2, Height: 22 |
| closenotes | Col 0-2, Height: 22 |
Investigation Data
| Field ID | Position |
|---|---|
| details | Col 0-2, Height: 22 |
FreshService Ticket Layout 7 sections
Ticket Details
| Field ID | Position |
|---|---|
| ticketnumber | Col 0-2, Height: 53 |
| occurred | Col 0-1, Height: 53 |
| freshworksfreshserviceincidenttype | Col 0-1, Height: 53 |
| freshworksfreshservicecategory | Col 0-1, Height: 53 |
| title | Col 0-2, Height: 53 |
| description | Col 0-2, Height: 53 |
| lastupdatetime | Col 1-2, Height: 53 |
| freshworksfreshservicetickettype | Col 1-2, Height: 53 |
| freshworksfreshservicesubcategory | Col 1-2, Height: 53 |
Ticket Status
| Field ID | Position |
|---|---|
| freshworksfreshserviceticketstatus | Col 0-1, Height: 53 |
| freshworksfreshserviceurgency | Col 0-1, Height: 53 |
| freshworksfreshservicepriority | Col 1-2, Height: 53 |
| freshworksfreshserviceimpact | Col 1-2, Height: 53 |
Ticket Additional Information
| Field ID | Position |
|---|---|
| freshworksfreshservicetags | Col 0-1, Height: 53 |
| freshworksfreshservicespam | Col 0-1, Height: 53 |
| freshworksfreshservicedueby | Col 0-1, Height: 53 |
| freshworksfreshservicesource | Col 1-2, Height: 53 |
| freshworksfreshservicedeleted | Col 1-2, Height: 53 |
| freshworksfreshserviceitemcategory | Col 1-2, Height: 53 |
Ticket Handling
| Field ID | Position |
|---|---|
| freshworksfreshservicerequesterid | Col 0-2, Height: 22 |
| agentid | Col 0-2, Height: 22 |
| freshworksfreshserviceworkspaceid | Col 0-2, Height: 22 |
| freshworksfreshserviceresponderid | Col 0-2, Height: 22 |
| freshworksfreshservicedepartmentid | Col 0-2, Height: 22 |
| freshworksfreshservicegroupid | Col 0-2, Height: 22 |
Ticket Assets
| Field ID | Position |
|---|---|
| freshworksfreshserviceassets | Col 0-6, Height: 106 |
Custom Fields
| Field ID | Position |
|---|---|
| freshworksfreshservicecustomfields | Col 0-2, Height: 22 |
Attachments
| Field ID | Position |
|---|---|
| freshworksfreshserviceattachments | Col 0-2, Height: 106 |
FreshService Change Layout 6 sections
Change Details
| Field ID | Position |
|---|---|
| ticketnumber | Col 0-2, Height: 53 |
| occurred | Col 0-1, Height: 53 |
| freshworksfreshserviceincidenttype | Col 0-1, Height: 53 |
| freshworksfreshservicecategory | Col 0-1, Height: 53 |
| title | Col 0-2, Height: 53 |
| description | Col 0-2, Height: 53 |
| lastupdatetime | Col 1-2, Height: 53 |
| freshworksfreshservicechangetype | Col 1-2, Height: 53 |
| freshworksfreshservicesubcategory | Col 1-2, Height: 53 |
Change Status
| Field ID | Position |
|---|---|
| freshworksfreshservicechangestatus | Col 0-1, Height: 53 |
| freshworksfreshserviceimpact | Col 0-1, Height: 53 |
| freshworksfreshserviceapprovalstatus | Col 0-1, Height: 53 |
| freshworksfreshservicepriority | Col 1-2, Height: 53 |
| freshworksfreshservicerisk | Col 1-2, Height: 53 |
Change Additional Information
| Field ID | Position |
|---|---|
| freshworksfreshserviceimpactedservices | Col 0-1, Height: 53 |
| freshworksfreshserviceplannedstartdate | Col 0-1, Height: 53 |
| freshworksfreshservicedueby | Col 1-2, Height: 53 |
| freshworksfreshserviceplannedenddate | Col 1-2, Height: 53 |
Change Handling
| Field ID | Position |
|---|---|
| freshworksfreshservicerequesterid | Col 0-2, Height: 22 |
| agentid | Col 0-2, Height: 22 |
| freshworksfreshservicegroupid | Col 2-4, Height: 22 |
| freshworksfreshservicedepartmentid | Col 2-4, Height: 22 |
Change Assets
| Field ID | Position |
|---|---|
| freshworksfreshserviceassets | Col 0-6, Height: 106 |
Change Attachments
| Field ID | Position |
|---|---|
| freshworksfreshserviceattachments | Col 0-2, Height: 22 |
FreshService Problem Layout 7 sections
Problem Details
| Field ID | Position |
|---|---|
| ticketnumber | Col 0-1, Height: 53 |
| occurred | Col 0-1, Height: 53 |
| freshworksfreshservicecategory | Col 0-1, Height: 53 |
| title | Col 0-2, Height: 53 |
| description | Col 0-2, Height: 53 |
| freshworksfreshserviceincidenttype | Col 1-2, Height: 53 |
| lastupdatetime | Col 1-2, Height: 53 |
| freshworksfreshservicesubcategory | Col 1-2, Height: 53 |
Problem Status
| Field ID | Position |
|---|---|
| freshworksfreshserviceproblemstatus | Col 0-1, Height: 53 |
| freshworksfreshserviceimpact | Col 0-1, Height: 53 |
| freshworksfreshservicepriority | Col 1-2, Height: 53 |
Problem Additional Information
| Field ID | Position |
|---|---|
| freshworksfreshservicedueby | Col 0-1, Height: 53 |
| freshworksfreshserviceknownerror | Col 0-2, Height: 53 |
| freshworksfreshserviceanalysisfields | Col 0-2, Height: 53 |
Problem Handling
| Field ID | Position |
|---|---|
| freshworksfreshservicerequesterid | Col 0-2, Height: 22 |
| freshworksfreshservicedepartmentid | Col 0-2, Height: 22 |
| freshworksfreshservicegroupid | Col 0-2, Height: 22 |
| agentid | Col 0-2, Height: 22 |
Problem Assets
| Field ID | Position |
|---|---|
| freshworksfreshserviceassets | Col 0-6, Height: 106 |
Custom Fields
| Field ID | Position |
|---|---|
| freshworksfreshservicecustomfields | Col 0-2, Height: 53 |
Problem Attachments
| Field ID | Position |
|---|---|
| freshworksfreshserviceattachments | Col 0-2, Height: 22 |
FreshService Release Layout 6 sections
Release Details
| Field ID | Position |
|---|---|
| ticketnumber | Col 0-2, Height: 53 |
| occurred | Col 0-1, Height: 53 |
| freshworksfreshserviceincidenttype | Col 0-1, Height: 53 |
| freshworksfreshservicecategory | Col 0-1, Height: 53 |
| title | Col 0-2, Height: 53 |
| description | Col 0-2, Height: 53 |
| lastupdatetime | Col 1-2, Height: 53 |
| freshworksfreshservicereleasetype | Col 1-2, Height: 53 |
| freshworksfreshservicesubcategory | Col 1-2, Height: 53 |
Release Status
| Field ID | Position |
|---|---|
| freshworksfreshservicereleasestatus | Col 0-1, Height: 53 |
| freshworksfreshservicepriority | Col 1-2, Height: 53 |
Release Additional Information
| Field ID | Position |
|---|---|
| freshworksfreshservicedueby | Col 0-1, Height: 53 |
| freshworksfreshserviceplannedstartdate | Col 0-1, Height: 53 |
| freshworksfreshserviceitemcategory | Col 1-2, Height: 53 |
| freshworksfreshserviceplannedenddate | Col 1-2, Height: 53 |
Release Handling
| Field ID | Position |
|---|---|
| freshworksfreshservicedepartmentid | Col 0-2, Height: 22 |
| freshworksfreshservicegroupid | Col 0-2, Height: 22 |
| agentid | Col 0-2, Height: 22 |
Release Assets
| Field ID | Position |
|---|---|
| freshworksfreshserviceassets | Col 0-6, Height: 106 |
Release Attachments
| Field ID | Position |
|---|---|
| freshworksfreshserviceattachments | Col 0-2, Height: 22 |
FreshService Task 1 section
New Section
| Field ID | Position |
|---|---|
| freshworksfreshservicetask | Col 0-6, Height: 106 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.