TimersOnOwnerChange

Stops the "Time To Assignment" timer once an owner is assigned to the Incident Starts the "Remediation SLA' timer once an owner is assigned to the Incident.

python · CaseManagement-Generic

Source

import demistomock as demisto  # noqa: F401
from CommonServerPython import *  # noqa: F401

# This script stops the Time to Assignment timer when an Owner is assigned to an Incident, and starts the Remediation
# SLA Timer.

if not demisto.args().get("old") and demisto.args().get("new"):  # If owner was no-one and is now someone:
    demisto.executeCommand("stopTimer", {"timerField": "timetoassignment"})
    demisto.executeCommand("startTimer", {"timerField": "remediationsla"})
    demisto.results(
        "Assignment of the incident was successful, Time to Assignment has been stopped, and the Remediation timer has"
        " been started!"
    )

README

Stops the “Time To Assignment” timer once an owner is assigned to the Incident
Starts the “Remediation SLA’ timer once an owner is assigned to the Incident

Script Data

Name	Description
Script Type	python3
Tags	field-change-triggered
Cortex XSOAR Version	5.0.0

Inputs

Argument Name	Description
old	The old value of the changed field
new	The new value of the changed field

Outputs

There are no outputs for this script.