{
"defaultIncidentType": "",
"description": "Maps incoming GLPI incidents fields.",
"feed": false,
"id": "GLPI - Incoming Mapper",
"mapping": {
"GLPI Incident": {
"dontMapEventToLabels": false,
"internalMapping": {
"GLPI Assigned To": {
"complex": {
"filters": [],
"root": "assigned_users",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Assigned To Group": {
"complex": {
"filters": [],
"root": "assigned_groups",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Category": {
"simple": "itilcategories_id"
},
"GLPI Closing Date": {
"simple": "closedate"
},
"GLPI Description": {
"simple": "content"
},
"GLPI Impact": {
"complex": {
"accessor": "",
"filters": [],
"root": "impact",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Internal Time To Own": {
"simple": "internal_time_to_own"
},
"GLPI Internal Time To Resolve": {
"simple": "internal_time_to_resolve"
},
"GLPI Opening Date": {
"simple": "date"
},
"GLPI Priority": {
"complex": {
"accessor": "",
"filters": [],
"root": "priority",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Request Source": {
"complex": {
"accessor": "",
"filters": [],
"root": "requesttypes_id",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "Helpdesk,E-Mail,Phone,Direct,Written,Other"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Requester": {
"complex": {
"filters": [],
"root": "requester_users",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Requester Group": {
"complex": {
"filters": [],
"root": "requester_groups",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Solved Date": {
"simple": "solvedate"
},
"GLPI Status": {
"complex": {
"accessor": "",
"filters": [],
"root": "status",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - New,2 - Processing (assigned),3 - Processing (planned),4 - Pending,5 - Solved,6 - Closed"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Ticket ID": {
"simple": "id"
},
"GLPI Time To Own": {
"simple": "time_to_own"
},
"GLPI Time To Resolve": {
"simple": "time_to_resolve"
},
"GLPI Type": {
"complex": {
"accessor": "",
"filters": [],
"root": "type",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Incident,2 - Request"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Urgency": {
"complex": {
"accessor": "",
"filters": [],
"root": "urgency",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Watcher": {
"complex": {
"filters": [],
"root": "watcher_users",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Watcher Group": {
"complex": {
"filters": [],
"root": "watcher_groups",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"Ticket Closed Date": {
"complex": {
"filters": [],
"root": "closedate",
"transformers": [
{
"args": {
"add_utc_timezone": {},
"dayfirst": {
"value": {
"simple": "false"
}
},
"fuzzy": {},
"yearfirst": {}
},
"operator": "DateStringToISOFormat"
}
]
}
},
"Ticket Opened Date": {
"complex": {
"filters": [],
"root": "date",
"transformers": [
{
"args": {
"add_utc_timezone": {},
"dayfirst": {
"value": {
"simple": "false"
}
},
"fuzzy": {},
"yearfirst": {}
},
"operator": "DateStringToISOFormat"
}
]
}
},
"dbotMirrorDirection": {
"simple": "mirror_direction"
},
"dbotMirrorId": {
"simple": "id"
},
"dbotMirrorInstance": {
"simple": "mirror_instance"
},
"dbotMirrorTags": {
"simple": "mirror_tags"
},
"name": {
"simple": "name"
}
}
},
"GLPI Request": {
"dontMapEventToLabels": false,
"internalMapping": {
"GLPI Assigned To": {
"complex": {
"filters": [],
"root": "assigned_users",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Assigned To Group": {
"complex": {
"filters": [],
"root": "assigned_groups",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Category": {
"simple": "itilcategories_id"
},
"GLPI Closing Date": {
"simple": "closedate"
},
"GLPI Description": {
"simple": "content"
},
"GLPI Impact": {
"complex": {
"accessor": "",
"filters": [],
"root": "impact",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Internal Time To Own": {
"simple": "internal_time_to_own"
},
"GLPI Internal Time To Resolve": {
"simple": "internal_time_to_resolve"
},
"GLPI Opening Date": {
"simple": "date"
},
"GLPI Priority": {
"complex": {
"accessor": "",
"filters": [],
"root": "priority",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Request Source": {
"complex": {
"accessor": "",
"filters": [],
"root": "requesttypes_id",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "Helpdesk,E-Mail,Phone,Direct,Written,Other"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Requester": {
"complex": {
"filters": [],
"root": "requester_users",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Requester Group": {
"complex": {
"filters": [],
"root": "requester_groups",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Solved Date": {
"simple": "solvedate"
},
"GLPI Status": {
"complex": {
"accessor": "",
"filters": [],
"root": "status",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - New,2 - Processing (assigned),3 - Processing (planned),4 - Pending,5 - Solved,6 - Closed"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Ticket ID": {
"simple": "id"
},
"GLPI Time To Own": {
"simple": "time_to_own"
},
"GLPI Time To Resolve": {
"simple": "time_to_resolve"
},
"GLPI Type": {
"complex": {
"accessor": "",
"filters": [],
"root": "type",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Incident,2 - Request"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Urgency": {
"complex": {
"accessor": "",
"filters": [],
"root": "urgency",
"transformers": [
{
"args": {
"input_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1,2,3,4,5,6"
}
},
"mapped_values": {
"isContext": false,
"value": {
"complex": null,
"simple": "1 - Very low,2 - Low,3 - Medium,4 - High,5 - Very high,6 - Major"
}
}
},
"operator": "MapValuesTransformer"
}
]
},
"simple": ""
},
"GLPI Watcher": {
"complex": {
"filters": [],
"root": "watcher_users",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"GLPI Watcher Group": {
"complex": {
"filters": [],
"root": "watcher_groups",
"transformers": [
{
"operator": "Stringify"
}
]
}
},
"Ticket Closed Date": {
"complex": {
"filters": [],
"root": "closedate",
"transformers": [
{
"args": {
"add_utc_timezone": {},
"dayfirst": {
"value": {
"simple": "false"
}
},
"fuzzy": {},
"yearfirst": {}
},
"operator": "DateStringToISOFormat"
}
]
}
},
"Ticket Opened Date": {
"complex": {
"filters": [],
"root": "date",
"transformers": [
{
"args": {
"add_utc_timezone": {},
"dayfirst": {
"value": {
"simple": "false"
}
},
"fuzzy": {},
"yearfirst": {}
},
"operator": "DateStringToISOFormat"
}
]
}
},
"dbotMirrorDirection": {
"simple": "mirror_direction"
},
"dbotMirrorId": {
"simple": "id"
},
"dbotMirrorInstance": {
"simple": "mirror_instance"
},
"dbotMirrorTags": {
"simple": "mirror_tags"
},
"name": {
"simple": "name"
}
}
},
"dbot_classification_incident_type_all": {
"dontMapEventToLabels": true,
"internalMapping": {
"Description": {
"complex": {
"filters": [],
"root": "content",
"transformers": []
}
},
"dbotMirrorDirection": {
"simple": "mirror_direction"
},
"dbotMirrorId": {
"simple": "id"
},
"dbotMirrorInstance": {
"simple": "mirror_instance"
},
"name": {
"simple": "name"
}
}
}
},
"name": "GLPI - Incoming Mapper",
"type": "mapping-incoming",
"version": -1,
"fromVersion": "6.2.0"
}