Unified case view ↗

License

Requires an MSSP license.

Note

  • Requires the following RBAC permissions:
    • Cases & Issues
    • Investigation & Response → Automation
  • This view is available for the parent tenant only.
  • To take actions on a child tenant from a parent tenant, you must have the appropriate permissions for both tenants. If you do not have the correct permissions, you can view cases in read-only mode.

For MSSP and multi-tenant administrators, the Unified Case View provides a central location to view and perform actions on child tenants across your distributed environment in Cortex XSIAM. You can see a consolidated view of all cases, easily visualize and triage the cases in your environment, and collaborate with child users.

You can access the Unified Case View from Cases & Issues → Cases.

In the Tenant Name column you can see the name of the parent and child tenants. Use this field to filter the table and see cases from a specific child tenant. When you investigate a case on a child tenant Cortex XSIAM pivots into the child tenant screen so that you can perform actions directly in the case, and run commands in the War Room.

In addition, you can take bulk actions across multiple tenants, such as changing the status and severity, and running playbooks. When running a playbook on an issue, you can select from the playbooks that are available in the child tenant. The Tenant Name column is also displayed on the Issues page, and enables pivoting to the child tenant.

Note

Custom case layouts of child tenants are not visible in the parent tenant.

Limitations

To ensure a streamlined user experience in the Unified Case View, we want to make you aware of the current unsupported functionalities that we are working to improve in the upcoming releases:

  • Cases → Table view
    • Tags, Original Tags, and Custom fields are not supported and therefore are not displayed in the table.

  • Access Control

    When viewing the Unified Case View, SBAC on the Parent Tenant is not enforced.

As a fallback option, you can disable the Unified Case View from Settings → Configurations → Server Settings → Unified Case View.