Case Properties permissions ↗
Controls access to the following tabs from Cases (Settings → Configurations → Object Setup → Cases):
- Domains: These represent the primary classifications for cases, such as Malware, Phishing, or Network Intrusion. Each domain has a name, color, description, associated statuses, and resolution statuses.
- Properties: Manages custom case statuses and resolution statuses. For example, New, Under Investigation, Pending, Resolved.
Caution
System-default statuses cannot be deleted, and domain names cannot be changed after creation.
| Permission | Description | Roles Example |
|---|---|---|
| None | No access to the Domains or Properties tabs. The tabs are hidden from the Cases Object Setup navigation. The user cannot view or modify custom statuses, resolution statuses, or case domains. | SOC Tier-1 Analyst: Tier-1 analysts work within existing case structures; they do not need to see or modify case property definitions (statuses, domains). |
| View | Read-only access. Users can browse the domains table and see existing custom and resolution statuses. | <ul><li>SOC Tier-2 and 3 Analysts: Need visibility into case structures (what statuses exist, what domains are configured) for investigation context and proper case categorization.</li><li>Threat Hunter: Needs context on case structures (statuses, domains) for hunting workflows and case creation.</li></ul> |
| View/Edit | Full read/write access. Users can create up to 20 custom statuses, reorder them, and manage domain status assignments. |
Required and recommended permissions
Consider adding the following permissions:
| Permission | Permission Level | Reasons |
|---|---|---|
| Cases & Issues | View or View/Edit | <ul><li>View: Required to view cases that use these statuses and domains.</li><li>View/Edit: Strongly recommended to change the case status/domain on actual cases.</li></ul> |
| Fields and Type | View | View the Fields tab alongside Domains/Properties in Cases Object Setup. Strongly recommended. |
| Layouts | View | View the Layouts and Layout Rules tabs in Cases Object Setup. Recommended. |
| Audit | View | Track changes to statuses and domains. Strongly recommended. |