Global Exceptions ↗

Global Exceptions allow security teams to exclude specific items from detection, such as creating hash-based exceptions (SHA256, MD5) and defining path-based exceptions for files and folders.

Note

Global Exceptions are part of the Prevention section and apply to prevention policies/profiles.

Caution

Global Exceptions can significantly impact security coverage. Implement approval workflows and regular exception reviews. Consider requiring dual approval for exception creation.

Permissions	Description	Roles Example
None	Cannot view the Global Exceptions menu (Inventory → Endpoints → Policy Management → Prevention → Global Exceptions, and cannot create an exception from an issue or case.
View	Read-only access for the Global Exceptions menu, and cannot create an exception from an issue or case.	<ul><li>SOC Tier-1 Analyst: Understanding exceptions helps explain why certain files weren't blocked.</li><li>SOC Tier-2 Analyst: Exception visibility is critical for understanding why threats may have bypassed protection.</li><li>Threat Hunter: Exceptions represent potential blind spots. Hunters need visibility.</li></ul>
View/Edit	All view permissions plus managing exceptions, adding an exception from an issue or case, setting exception expiration, and defining execution scope.	<ul><li>SOC Tier 3 Analyst: May need temporary exceptions for remediation, requires approval.</li><li>Security Engineer: Responsible for exception management with proper documentation.</li></ul>

Required and recommended permissions

Consider adding the following permissions:

Permission	Permission Level	Reason
Agent Prevention Policies	View	Required to view policies where exceptions apply.
Cases & Issues	View	Recommended. Exceptions are often created in response to false positives from cases/issues. Case context helps understand exception justification. View/Edit is required, as the Add Exception action appears in the Case and Issue context menu.
Agent Administrations	View	Strongly recommended to view endpoints to assess the scope of exceptions. Helps determine if an exception should be global or targeted.
Agent Groups	View	Required. Exceptions can be scoped to specific groups. Group visibility is needed to target exceptions appropriately.
Agent Profiles	View	Recommended. Understanding profile settings helps determine if an exception is needed or if a profile adjustment would be more appropriate.